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- Tasks: Lead a team to ensure luxury standards in housekeeping at The Ritz London.
- Company: Join the iconic Ritz London, known for opulence and exceptional service.
- Benefits: Enjoy competitive pay, 28 holidays, wellness treatments, and employee discounts.
- Why this job: Be part of a prestigious hotel, creating magical experiences for guests.
- Qualifications: Experience in a 5-star property and strong customer service skills required.
- Other info: Opportunities for learning and development, plus social events and activities.
The predicted salary is between 36000 - 60000 £ per year.
Head Housekeeper – The Ritz London
THE RITZ LONDON OVERVIEW
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
POSITION OVERVIEW
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Head Housekeeper.
Our Head Housekeeper plays a crucial role in maintaining the high standards of our Housekeeping Department. Responsibilities for this role include overseeing the Floor Housekeepers, preparing room lists for Room Attendants, checking all VIP rooms, and ensuring all guest rooms and public areas under their care are kept up to the company\’s standards by conducting daily spot checks. The Head Housekeeper should have a dedication to excellence that ensures our guests experience the highest levels of quality and service during their stay.
The structure of the team is as follows:
- Executive Housekeeper
- Deputy Executive Housekeeper
- Head Housekeeper (Team of 3)
ENTRY REQUIREMENTS
- Relevant experience in a 5 property is essential
- Excellent customer service and team management skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
OUR BENEFITS
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme ( 600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Head Housekeeper - The Ritz London employer: The Ritz London
Contact Detail:
The Ritz London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper - The Ritz London
✨Tip Number 1
Familiarise yourself with The Ritz London's values and standards. Understanding their commitment to excellence will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Network with current or former employees of The Ritz London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare specific examples from your past experience in luxury hospitality that highlight your leadership and organisational skills. Being able to discuss these in detail will show your capability to manage a team effectively.
✨Tip Number 4
Research common challenges faced by Head Housekeepers in high-end hotels. Being knowledgeable about these issues and how you would address them can set you apart as a proactive candidate who is ready to tackle the role head-on.
We think you need these skills to ace Head Housekeeper - The Ritz London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hotels, particularly in housekeeping roles. Emphasise your customer service skills and any leadership experience you have, as these are crucial for the Head Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for maintaining high standards in housekeeping. Mention specific examples of how you've successfully managed teams or improved service quality in previous roles.
Highlight Language Proficiency: Since a great command of the English language is essential, ensure you mention your proficiency clearly in your application. If you have any certifications or relevant qualifications, include those as well.
Showcase Organisational Skills: In your application, provide examples of how you've effectively organised tasks or managed multiple responsibilities under pressure. This will demonstrate your ability to thrive in a fast-paced environment like The Ritz London.
How to prepare for a job interview at The Ritz London
✨Showcase Your Experience
Make sure to highlight your relevant experience in a 5-star property. Be prepared to discuss specific examples of how you've maintained high standards in housekeeping and customer service.
✨Demonstrate Leadership Skills
As a Head Housekeeper, you'll be managing a team. Share your experiences in team management and how you've successfully led a team under pressure. This will show your potential employer that you can handle the responsibilities of the role.
✨Emphasise Attention to Detail
The Ritz London is known for its opulence and attention to detail. Be ready to discuss how you ensure that every guest room and public area meets the highest standards. Mention any systems or checklists you use to maintain quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've resolved issues effectively, especially in a high-pressure environment.
