The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility. As a Floor Supervisor, responsibilities involve preparing room lists for room attendants, ensuring all rooms and corridors meet cleanliness standards, identifying any faults or maintenance needs, and supervising room attendants and house porter teams. Additionally, Floor Supervisors will collaborate with the Front Office to uphold consistent procedures and room standards for all of our guests, including VIP clients.
Relevant experience in a 5
- property is essential
- Excellent customer service skills and team supervision skills
- Thorough knowledge of Housekeeping procedures and tasks
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
OUR BENEFITS
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
- London
- United Kingdom
- Floor Staff
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Floor Staff in City of Westminster employer: The Ritz London
The Ritz London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive benefits including wellness treatments and a strong focus on learning and development, employees are empowered to create memorable experiences in a luxurious environment. Located in the heart of London, The Ritz provides unique opportunities to work alongside industry leaders in hospitality, making it an ideal place for those seeking a rewarding career in a prestigious setting.
