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- Tasks: Welcome guests to Afternoon Tea and provide exceptional service in a luxurious setting.
- Company: The Ritz London is a prestigious hotel known for its opulence and Michelin star dining.
- Benefits: Enjoy competitive salary, 28 holidays, free meals, and wellness treatments.
- Why this job: Join a dynamic team and create magical experiences in a world-renowned venue.
- Qualifications: Strong admin skills, customer service experience, and knowledge of luxury standards required.
- Other info: This is a one-year maternity cover position with opportunities for learning and development.
The predicted salary is between 24000 - 33600 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Palm Court as our Palm Court Receptionist, covering our Afternoon Tea service. This is a one year, fixed-term maternity cover.
As a Palm Court Receptionist, you must be passionate in delivering and conveying service excellence both in person and over the phone - this role requires you to provide a warm and friendly meeting and greeting service and to personally welcome guests to their afternoon tea. You must be fully conversant with all of our menus within the Palm Court and be knowledgeable of all other Food & Beverage and Hotel Outlets.
Entry Requirements:
- Strong administrative skills and computer knowledge
- Relevant experience in a 5-Star or fine dining property
- Awareness of luxury service standards
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Afternoon Tea Host/hostess (1 Year Maternity Cover) - The Ritz London employer: The Ritz London
Contact Detail:
The Ritz London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Afternoon Tea Host/hostess (1 Year Maternity Cover) - The Ritz London
✨Tip Number 1
Familiarise yourself with The Ritz London's history and values. Understanding the hotel's commitment to luxury and service excellence will help you convey your passion for the role during any interviews or conversations.
✨Tip Number 2
Practice your customer service skills in a high-pressure environment. Since this role requires you to work under pressure, consider volunteering or taking on temporary roles in busy hospitality settings to sharpen your skills.
✨Tip Number 3
Network with current or former employees of The Ritz London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your knowledge of fine dining and luxury service standards. Brush up on the latest trends in afternoon tea and be ready to discuss how you would enhance the guest experience at The Ritz.
We think you need these skills to ace Afternoon Tea Host/hostess (1 Year Maternity Cover) - The Ritz London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Afternoon Tea Host/Hostess at The Ritz London. Familiarise yourself with their service standards and the importance of creating a memorable experience for guests.
Tailor Your CV: Highlight your relevant experience in fine dining or luxury service environments. Emphasise your customer service skills and any administrative experience that aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of luxury service. Mention specific experiences that demonstrate your ability to work under pressure and provide excellent service.
Proofread Your Application: Ensure your application is free from errors. A polished CV and cover letter reflect your attention to detail, which is crucial in a high-end environment like The Ritz London.
How to prepare for a job interview at The Ritz London
✨Know the Menu Inside Out
Familiarise yourself with the Afternoon Tea menu and other offerings at The Ritz. Being able to discuss the ingredients, presentation, and any special dietary options will impress your interviewers and show your passion for the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to create a memorable experience for guests, as this is crucial for a position at a luxury establishment.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively, especially under pressure. Share specific instances where your organisational skills helped you succeed in a busy environment, which is essential for the fast-paced setting of Afternoon Tea.
✨Exude a Polite and Professional Attitude
During the interview, maintain a warm and friendly demeanour. Practice your greeting and body language to ensure you convey professionalism and approachability, as these traits are vital for welcoming guests at The Ritz.
