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- Tasks: Supervise housekeeping teams and ensure luxury standards are met for guest rooms.
- Company: Join the prestigious Ritz London, known for its opulence and exceptional service.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Opportunities for learning and development in a dynamic luxury setting.
- Why this job: Be part of a magical experience in a world-renowned hotel environment.
- Qualifications: Experience in a 5-star property and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world‑renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Floor Supervisor. The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility.
As a Floor Supervisor, responsibilities involve:
- Preparing room lists for room attendants
- Ensuring all rooms and corridors meet cleanliness standards
- Identifying any faults or maintenance needs
- Supervising room attendants and house porter teams
- Collaborating with the Front Office to uphold consistent procedures and room standards for all guests, including VIP clients
Entry Requirements:
- Relevant experience in a 5* property is essential
- Excellent customer service skills and team supervision skills
- Thorough knowledge of Housekeeping procedures and tasks
- Ability to work under pressure and strong organisational skills
- Great command of the English language, both spoken and written
- Polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Floor Supervisor employer: The Ritz - Housekeeping
Contact Detail:
The Ritz - Housekeeping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at The Ritz London. A personal recommendation can go a long way in landing that Floor Supervisor role.
✨Tip Number 2
Prepare for the interview by researching The Ritz London’s values and standards. Show us you understand what it means to create a magical experience for guests, and be ready to share how your experience aligns with that.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team supervision and customer service. We want to see how you handle pressure and maintain high standards in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at The Ritz London.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests at The Ritz London.
Highlight Relevant Experience: Make sure to detail any previous experience in a 5-star property, especially in housekeeping or supervisory roles. We love seeing how your background aligns with the responsibilities of a Floor Supervisor, so don’t hold back on showcasing your skills!
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and approachability. Use clear, polite language that mirrors the high standards we uphold at The Ritz London, while also showing your friendly personality that will resonate with our team and guests.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our amazing team!
How to prepare for a job interview at The Ritz - Housekeeping
✨Know Your Housekeeping Standards
Familiarise yourself with the housekeeping standards at The Ritz London. Understand what makes their service exceptional and be ready to discuss how you can uphold these standards in your role as a Floor Supervisor.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to create a memorable experience for guests, as this is crucial for a position in such a prestigious hotel.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully supervised a team. Be ready to talk about how you motivate and manage staff, especially under pressure, as this will be key in your role overseeing room attendants and house porters.
✨Practice Your Communication Skills
Since you'll need to collaborate with various departments, practice articulating your thoughts clearly and professionally. This includes both spoken and written English, so consider preparing a few points on how you would communicate effectively with the Front Office and other teams.