At a Glance
- Tasks: Lead a dynamic reception team and create unforgettable guest experiences at The Ritz London.
- Company: Join the iconic Ritz London, known for luxury and exceptional service.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Enjoy learning opportunities and a vibrant work culture with social events.
- Why this job: Be part of a prestigious hotel and make every guest feel special.
- Qualifications: Hospitality qualification preferred; excellent customer service and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Front Office Department as a Chef De Brigade / Reception Supervisor. Our reception team is responsible for overseeing the arrival and departure experience for our guests. This includes using our PMS system, handling payments, invoicing, and having comprehensive knowledge of all hotel facilities and rooms. As a Chef De Brigade, you will play a vital role in creating a seamless and memorable experience for our clients and be ready to go above and beyond to ensure every guest feels valued and well taken care of during their stay. Dedication, consistency, and utmost diligence are paramount for success in this role, as is the ability to supervise and lead a team of receptionists and trainees.
Entry Requirements
- Qualification in Hospitality studies, degree standard or similar preferred
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.
Reception Supervisor employer: The Ritz Hotel Ltd.
The Ritz London is an exceptional employer, offering a luxurious work environment in the heart of London, where employees are empowered to create memorable experiences for guests. With a strong focus on employee development, competitive salaries, and a range of benefits including wellness treatments and social events, The Ritz fosters a supportive and dynamic work culture that values dedication and excellence. Join us to be part of a prestigious team that not only prioritises guest satisfaction but also invests in your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ritz Hotel Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ritz Hotel Ltd.
Don't be shy about reaching out to The Ritz Hotel Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ritz Hotel Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ritz Hotel Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
