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- Tasks: Lead the Hotel & Land Concierge team, ensuring top-notch service and smooth booking processes.
- Company: Join the Ritz-Carlton Yacht Collection, a leader in ultra-luxury hospitality at sea.
- Benefits: Enjoy a diverse work environment with opportunities for personal growth and development.
- Why this job: Be part of a legacy of excellence and redefine luxury service in the travel industry.
- Qualifications: 5+ years in the cruise industry with strong negotiation and analytical skills required.
- Other info: This role is based in Fort Lauderdale, FL, with a focus on teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Hotel & Land Concierge Manager page is loaded
Hotel & Land Concierge Manager
Apply locations Ft. Lauderdale time type Full time posted on Posted 2 Days Ago job requisition id R-100603
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a \”Lady or Gentleman\” of our esteemed team, you\’ll be entrusted with the art of delivering the impeccable \”Gold Standards\” that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Hotel & Land Concierge Manager leads the Hotel & Land unit within Travel Services. In this role, you will also lead and coordinate the processes and activities related to the different components of the pre- and post-cruise value proposition.
Essential Functions
- Direct and supervise the Hotel Concierge team, ensuring the timely and effective execution of booking activities.
- Supervise and coordinate front-end activities related to the management of requests coming from the sales team.
- Support the identification of areas of improvement/criticalities in front-end processes in order to ensure the highest service level.
- Supervise and coordinate activities related to the definition of the most adequate inventory levels according to the booking trends, ensuring the timely and effective setup on the company systems.
- Coordinate tactical sourcing activities with hotels and team up with port operations to support the selection of Ground Operators.
- Support the evaluation and definition of potential sourcing opportunities to improve the current offering.
- Liaise and coordinate with external suppliers (e.g., Hotel, Ground Operator) in order to ensure the highest service level for turnaround activities.
- Support the implementation and maintenance of inventory and pricing monitoring processes.
- Support the Travel Services Director in the evaluation of strategic business initiatives, including promotional activities.
- Liaise and coordinate with other departments, including Reservations, Operations, Marketing, and other Guest Relations teams.
- Other duties as assigned.
Competency
Education: BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management, or similar is preferred
Skills & Experience:
- 5+ years of proven experience in the Cruise industry with in-depth knowledge of Shoreside Programs (i.e., Hotel, Pre and Post-land programs, Transfers)
- Strong negotiation skills with proven experience in the Hotel and Land Programs domain
- Strong analytical skills with extreme attention to detail
- Excellent communication and presentation skills
- Excellent Excel skills
- Organizational and leadership skills (experience in global team coordination is valued)
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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About Us:
Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.
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Hotel & Land Concierge Manager employer: The Ritz-Carlton Yacht Collection
Contact Detail:
The Ritz-Carlton Yacht Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel & Land Concierge Manager
✨Tip Number 1
Familiarise yourself with the Ritz-Carlton Gold Standards. Understanding these principles will not only help you align your approach with their service ethos but also demonstrate your commitment to their values during any discussions.
✨Tip Number 2
Network within the cruise and hospitality industry. Attend relevant events or join online forums where you can connect with professionals who may provide insights or referrals that could enhance your application.
✨Tip Number 3
Showcase your negotiation skills in conversations. Prepare examples of past experiences where you've successfully negotiated deals or resolved conflicts, as this is a key competency for the role.
✨Tip Number 4
Research the latest trends in the cruise industry, especially regarding shoreside programs. Being knowledgeable about current developments will allow you to engage in informed discussions and show your passion for the field.
We think you need these skills to ace Hotel & Land Concierge Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hotel & Land Concierge Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the cruise industry and any relevant roles that demonstrate your leadership, negotiation, and analytical skills. Use specific examples to showcase your achievements.
Showcase Your Skills: Make sure to highlight your strong communication and presentation skills, as well as your proficiency in Excel. These are crucial for the role and should be evident in your application materials.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for luxury hospitality and your alignment with the Ritz-Carlton's Gold Standards. Mention how your values align with their employee promise and how you can contribute to their legacy of excellence.
How to prepare for a job interview at The Ritz-Carlton Yacht Collection
✨Understand the Gold Standards
Familiarise yourself with the Ritz-Carlton's Gold Standards, as they are central to their service philosophy. Be prepared to discuss how you can embody these standards in your role as a Hotel & Land Concierge Manager.
✨Showcase Your Negotiation Skills
Since strong negotiation skills are crucial for this position, come equipped with examples of past experiences where you've successfully negotiated with hotels or suppliers. Highlight your ability to secure the best deals while maintaining high service levels.
✨Demonstrate Analytical Thinking
Prepare to discuss how you approach problem-solving and decision-making. Use specific examples that showcase your analytical skills and attention to detail, especially in relation to managing booking trends and inventory levels.
✨Highlight Leadership Experience
As a manager, you'll need to lead a team effectively. Share your previous leadership experiences, focusing on how you've coordinated global teams and improved processes. This will demonstrate your capability to manage and inspire others.
