We are looking for two part-time CareNavigators/Receptionists to join our busy and friendly team, providing ahigh quality service to patients, doctors and other members of the PrimaryHealthcare Team. Working 20 hours per week across our sites at Hessle, Brough and South Cave, Bubwith and Holme on Spalding Moor (HOSM).
- 1 x Care Navigator at 20hrs per week - mainly at HOSM & Bubwith, must be willing to work at any of our sites.
- 1 x Care Navigator at 20hrs per week - mainly at Hessle with cover for Brough & South Cave, must be willing to work at any of our sites.
Candidates should be experiencedin delivering excellent reception support, maintaining professionalism anddiscretion at all times and be able to work independently and as part of ateam. Good communication skills and attention to detail are essential alongwith the flexibility to cover for annual/sick leave. Knowledge of SystmOnewould be an advantage.
You will have experience of working with thepublic, have a cheerful and polite manner, be able to multi-task and be a goodteam player. You must be able to contribute to the maintenance of patientconfidentiality at all times, inside and outside the Practice.
For more information on salary and working hours,please see attached documents.
Main duties of the job
You will need to be a good communicator withexcellent interpersonal and customer service skills; especially under pressure.You will have a range of patient facing and administrative tasks, so excellentorganisational skills and time management are critical. A caring, empathetic characteris essential.
Your duties will include answering telephone calls,registering patients and general admin within the Practice. It is veryimportant to have a 'can do' attitude. It is also important to be flexible and able cover shifts when required.
PLEASE SEE ATTACHED JOB DESCRIPTION FOR A FULL LISTOF DUTIES.
About us
We are a large, forward-thinking Practice with over 48,000 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds, and York, due to easy access to A63/M62, and also rural East Yorkshire.
More information about us can be found on our website: www.theridingsmedicalgroup.nhs.uk
USING ARTIFICAL TECHNOLOGY (AI) IN YOUR APPLICATION:
We encourage you to write your application in your own words, sharing your real experiences and achievements. The vast majority of applications we now receive are written using AI which makes applications generic, weakens applications, may be considered as misrepresentation and encourages those shortlisting to favour applications which are more personal and interesting. Please note that applications which clearly make heavy use of AI will not be shortlisted.
All applicants must disclose if they have used AI for their application.
If you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application.
For questions about the use of AI, please contact us at:trmg.hr@nhs.net
Job responsibilities
Greet patients andvisitors to the Practice.
Book in patientsand visitors in line with Practice appointments and visitors procedures.
Respond and/orredirect all patient and visitor requests accordingly and ensure unresolvedand urgent matters are passed onto incoming colleagues at end of shift.
Opening incomingmail and distribute as per protocol.
Booking, amending,and cancelling patient appointments.
Recording patientinformation onto the clinical system.
Ensure waiting roomtemperature is comfortable for patients and responsible for tidying thewaiting area (magazines, toys etc.) after each surgery
Answering incomingtelephone calls, ensuring calls are documented and redirected accordingly.
Care Navigate allpatients, including referring patients to outside providers.
Book appointmentsusing Improving Access System.
Must be flexible toprovide holiday and sickness cover on a regular basis.
Maintenance of bothcomputerised and manual filing systems (scanning, filing etc.).
Ring Tasks sent byClinicians using the flagged system.
PrescriptionsHand paper copies to patients when Dispensary is closed.
Make tea/coffee forcolleagues, doctors and visitors as required
Work safely at alltimes in accordance with Legislative requirements and Practice Policy andProcedures.
AdministrationDuties
Registrations, NewPatient Questionnaires and Deductions must be kept up to date.
Any otheradditional administration duties as required.
This jobdescription is not exhaustive and may be adjusted periodically after reviewand consultation. You will also be expected to carry out any reasonableduties which may be requested from time-to-time.
Person Specification
Qualifications
- Good standard of general education.
Skills
- Excellent communication skills (Written and Oral)
- Time Management and the ability to work to deadlines
- Negotiation and conflict management
- Interpersonal skills
Knowledge
- An understanding of a General Practice Reception environment
Experience
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Experience of working within a General Practice Reception environment
- Practical experience of computerised recording systems
Behaviours
- Planning and organising
- Performing under pressure
- Adaptable
- Able to work as part of a team
- Self motivated
- Flexible
- Sensitive to confidentiality
- Open to change and new ideas
AI and Right to work
- Please advise if AI contributed to any part of your application, indicating the extent of its use and the reasons for using it.
- Confirm you meet the visa requirements detailed in the attached 'Additional information for applicants' document.
£12.91 to £13.17 an hourStarting at £12.91 with annual increments to £13.17
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