At a Glance
- Tasks: Lead a busy GP practice, improving services and patient care.
- Company: Established GP practice in Sedgley with a supportive team culture.
- Benefits: Senior leadership role, professional development, and a collaborative environment.
- Other info: Join a top-rated practice focused on teamwork and continuous improvement.
- Why this job: Make a real impact on patient care and shape the future of healthcare.
- Qualifications: Management experience in healthcare, strong leadership, and financial skills.
The predicted salary is between 40000 - 50000 £ per year.
A busy and well-established GP practice in Sedgley, Dudley serving approximately 12000 patients is seeking an experienced and motivated Practice and Business Manager. This is a leadership position offering the opportunity to shape the future of the practice, improve services and ensure the delivery of high-quality, patient-centred care. The successful candidate will oversee finance, governance, and operational management while working closely with GP partners and the leadership team. The role is ideal for a confident leader who thrives in a collaborative environment and is committed to continuous improvement and excellent patient outcomes.
Main duties of the job
- Ensure services are delivered efficiently, effectively, and in line with regulatory requirements.
- Service improvement and patient experience initiatives.
- Oversee practice finances, budgets, contracts, and resource allocation.
- Ensure compliance with NHS regulations, governance requirements, risk management and quality standards.
- Drive service improvement initiatives and enhance patient experience.
- Support workforce planning, recruitment, staff development, and performance management.
- Work collaboratively with GP Partners and the wider leadership team on strategic planning and practice development.
- Promote a positive workplace culture focused on teamwork, wellbeing, and continuous improvement.
About us
We are a busy, established friendly, supportive training practice with a multidisciplinary team including three GP Partners, three Salaried GPs, two Advanced Nurse Practitioners, one Advanced Nurse specialist, Practice Nurses, Assistant Practitioner, Paramedics, GP Assistants, and a dedicated administrative and management team. We pride ourselves on providing excellent patient care while fostering a supportive and collaborative working environment, where staff are valued, supported, and encouraged to develop professionally. Our team values open communication and staff wellbeing.
Our practice was ranked among the top five GP practices for patient satisfaction in the West Midlands in 2025. In 2024, we were placed 8th for patient satisfaction among Black Country GP practices. We were ranked 4th best among GP practices in Dudley for most helpful reception and administrative teams. The CQC inspection carried out in March 2026 awarded us a good rating in every area assessed. We serve as the lead practice for Sedgley, Coseley, and Gornal PCN, collaborating closely with nearby PCN practices. We consistently achieve high scores in all QOF domains.
Job responsibilities
We are looking for an experienced, motivated, and forward-thinking Practice Manager to join our busy and well-established friendly GP practice serving approximately 12000 patients. This is an excellent opportunity for a confident leader to play a key role in shaping the future of the practice. Working closely with the GP Partners and senior leadership team, you will support the operational, financial, and strategic management of the surgery, ensuring the continued delivery of high-quality, patient-centred care.
What We Offer
- A rewarding senior leadership role with significant influence over practice development.
- A supportive and experienced leadership / management team.
- Opportunities for professional development and training.
- A positive, collaborative, team-focused and welcoming working environment.
- The chance to make a meaningful impact on patient care and local healthcare services.
Person Specification
We are seeking someone who can demonstrate:
- Previous management experience within primary care or healthcare setting.
- Strong leadership, operational and people management skills.
- Excellent organisational, communication, and problem-solving abilities.
- Experience in financial management and budget oversight.
- Knowledge of NHS primary care operations, governance, and regulatory requirements.
- The ability to lead change, improve services, and motivate teams.
- A proactive, professional, and patient-focused approach to service development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice / Business Manager in Dudley employer: The Ridgeway Surgery
Join our well-established GP practice in Sedgley, Dudley, where you will be part of a supportive and collaborative team dedicated to delivering high-quality, patient-centred care. We offer a rewarding leadership role with opportunities for professional development, a positive workplace culture that values teamwork and staff wellbeing, and the chance to make a meaningful impact on local healthcare services. With a strong focus on continuous improvement and excellent patient outcomes, this is an ideal environment for motivated leaders looking to shape the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Practice / Business Manager in Dudley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend local events, join relevant online groups, and don’t be shy about reaching out to current or former employees of the practice you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Know their values, recent achievements, and challenges they face. This will not only help you answer questions but also show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve improved services or led teams in the past. Remember, they’re looking for someone who can drive change and enhance patient care, so make sure to highlight your successes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Practice / Business Manager in Dudley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in primary care management. We want to see how your skills align with our practice's needs, so don’t hold back on showcasing your leadership and operational expertise!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements that demonstrate your ability to improve services and enhance patient experiences. We love seeing quantifiable results, so if you’ve led successful initiatives, let us know!
Keep It Professional Yet Personal:While we appreciate professionalism, we also value a personal touch. Share your passion for patient-centred care and how you foster a positive workplace culture. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to easily track your application status. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Ridgeway Surgery
✨Know Your Practice Inside Out
Before the interview, take some time to research the GP practice thoroughly. Understand their values, recent achievements, and patient satisfaction ratings. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved services, or managed change. Be ready to discuss how you can foster a positive workplace culture and drive service improvement initiatives.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges the practice might face, such as compliance with NHS regulations or budget management, and prepare thoughtful strategies on how you'd address them.
✨Emphasise Collaboration and Communication
Highlight your ability to work collaboratively with GP partners and other team members. Share examples of how you've effectively communicated with diverse teams in the past, and express your commitment to maintaining open communication and staff wellbeing in the practice.
