At a Glance
- Tasks: Support patient administration and ensure a smooth journey for all patients.
- Company: Join Circle Health Group, the UK's leading independent healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme.
- Other info: Diverse and inclusive workplace with excellent training opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in Maths and English, plus basic PC skills required.
The predicted salary is between 25000 - 25000 £ per year.
The Ridgeway Hospital in Swindon is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties Of This Role Include:
- Contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
- Ensure all patient queries are dealt with efficiently and professionally.
- Manage all incoming and outgoing mail.
- Approve electronic bookings received via the relevant system and update any booking received via email.
- Maintain knowledge of Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
- Comply with all relevant mandatory training.
Applicants Should Meet The Following Criteria:
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
- Proficient in the use of a PC, including the use of software and systems.
- Basic financial awareness.
- Previous administration experience in a private healthcare environment would be beneficial.
Salary & Benefits:
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Private Pension Scheme.
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
- Friends & Family Hospital Discounts.
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
- Non-contributory life insurance.
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
- Access to resources, tools and services to support your wellbeing.
- Employee recognition programmes.
- Industry leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
Patient Administrator in Swindon employer: The Ridgeway Hospital
The Ridgeway Hospital in Swindon is an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. With competitive salaries, generous benefits including private healthcare and a pension scheme, as well as opportunities for professional growth within the Imaging department, this role provides a meaningful and rewarding career path for Radiographers looking to make a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ridgeway Hospital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient administration. Think about how you’d handle specific scenarios, like managing patient queries or ensuring compliance with health and safety regulations.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with software and systems relevant to the role. If you’ve used any specific tools in previous admin jobs, make sure to highlight that.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Circle Health Group team.
We think you need these skills to ace Patient Administrator in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Administrator role. Highlight any relevant experience in administration, especially in healthcare, and showcase your skills in managing patient queries and using software systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Ridgeway Hospital and how your values align with ours. Be sure to mention your understanding of the patient journey and your commitment to providing excellent service.
Showcase Your Skills:In your application, don’t forget to highlight your proficiency in maths and English, as well as your computer skills. If you have any experience with financial awareness or managing mail, make sure to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at The Ridgeway Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role. Familiarise yourself with the key responsibilities and how they contribute to the patient journey at Ridgeway Hospital. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
As a Patient Administrator, you'll be dealing with patients and staff regularly. Prepare examples of how you've effectively handled queries or resolved issues in previous roles. Highlight your ability to communicate clearly and professionally, as this is crucial for the position.
✨Demonstrate Your Tech Savviness
Since the role requires proficiency in using a PC and various software systems, be ready to discuss your experience with these tools. If you have specific examples of how you've used technology to improve processes or efficiency, share those during the interview.
✨Emphasise Your Commitment to Health and Safety
Understanding the Health and Safety at Work Act is essential for this role. Be prepared to discuss how you prioritise safety in your work environment and any relevant training you've completed. Showing that you take this seriously will resonate well with the interviewers.
