At a Glance
- Tasks: Deliver exceptional customer service and support to our riders across various platforms.
- Company: Join The Rider Firm, a dynamic team passionate about cycling.
- Benefits: Flexible hours, 30 days holiday, pension scheme, and branded riding kit allowance.
- Other info: Diverse and inclusive workplace with opportunities for growth and innovation.
- Why this job: Be the voice of our riders and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for cycling are a plus.
The predicted salary is between 25000 - 35000 £ per year.
We currently don’t have any open positions in our customer service team, but we are always keen to receive speculative applications from enthusiastic and motivated individuals who are interested in future opportunities in this high‑paced team at The Rider Firm.
Location
Office based in West Sussex.
Hours
Flexible for full or part time hours.
Salary
Based on experience plus a great benefits package.
About the role
The Rider Experience (Customer Service) team are the first point of contact for our riders and focus on offering the best levels of service.
This role will be working as part of our busy, pro‑active Rider Experience team, communicating with our riders by email, live chat, phone and social media - answering questions and offering advice and guidance across our product range.
Key responsibilities
- Provide a truly outstanding level of customer service and rider support
- Work as part of a busy, driven, friendly Rider Experience & technical team.
- Discuss in‑depth technical questions and service topics with Riders by phone, social media, live‑chat and email.
- Be a customer service expert for our Hunt products.
- Provide customers with polite and timely answers and solutions that go above and beyond expectations.
- Use our customer service software and helpdesk platform to manage and respond to customers.
- Input into the product development process, contributing your own ideas & communicating feedback from our Riders.
- Attend and represent our brands at bike industry trade shows, exhibitions and cycling events.
- Grasp opportunities to innovate and improve service for riders.
Requirements
- Excellent attention to detail, organisation, and multi‑tasking skills.
- Outstanding communication skills with an ability to empathise with our riders.
- A passion for all things cycling is desirable.
- Ability to work unaided and as part of a team.
- Computer literate with the ability to learn new systems.
- 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
- A contributory pension scheme
- Critical illness cover
- Cycle to work scheme
- Branded riding kit allowance
We believe in building diverse and inclusive teams.
We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for roles at The Rider Firm.
We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don’t meet all of the listed requirements.
We value enthusiasm, a willingness to learn, and a commitment to growth.
We offer flexibility in working hours and are happy to consider any reasonable adjustments that may support you.
#J-18808-Ljbffr
Rider Experience Specialist - Flexible Hours employer: The Rider Firm
The Rider Firm is an exceptional employer, offering a dynamic and inclusive work environment in West Sussex where flexibility is key. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension scheme, critical illness cover, and a cycle to work scheme, all while fostering a culture that values diverse perspectives and encourages innovation in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Rider Experience Specialist - Flexible Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Rider Firm and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Rider Firm and let us see your personality shine through!
We think you need these skills to ace Rider Experience Specialist - Flexible Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Rider Firm.
Get Familiar with Our Brand:Before applying, take some time to learn about The Rider Firm and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Rider Firm
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Rider Firm.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Rider Firm will surely appreciate.
