At a Glance
- Tasks: Join our dynamic team to provide top-notch customer service and support to our riders.
- Company: The Rider Firm, a passionate cycling company focused on rider experience.
- Benefits: Flexible hours, 30 days holiday, pension scheme, and cycling perks.
- Other info: Diverse and inclusive workplace with opportunities for growth and innovation.
- Why this job: Be the voice of our brand and make a real difference for cycling enthusiasts.
- Qualifications: Great communication skills and a passion for cycling are a plus!
The predicted salary is between 25000 - 30000 £ per year.
We currently don’t have any open positions in our customer service team, but we are always keen to receive speculative applications from enthusiastic and motivated individuals who are interested in future opportunities in this high‑paced team at The Rider Firm.
Location
Office based in West Sussex.
Hours
Flexible for full or part time hours.
Salary
Based on experience plus a great benefits package.
About the role
The Rider Experience (Customer Service) team are the first point of contact for our riders and focus on offering the best levels of service.
This role will be working as part of our busy, pro‑active Rider Experience team, communicating with our riders by email, live chat, phone and social media - answering questions and offering advice and guidance across our product range.
Key responsibilities
- Provide a truly outstanding level of customer service and rider support
- Work as part of a busy, driven, friendly Rider Experience & technical team.
- Discuss in‑depth technical questions and service topics with Riders by phone, social media, live‑chat and email.
- Be a customer service expert for our Hunt products.
- Provide customers with polite and timely answers and solutions that go above and beyond expectations.
- Use our customer service software and helpdesk platform to manage and respond to customers.
- Input into the product development process, contributing your own ideas & communicating feedback from our Riders.
- Attend and represent our brands at bike industry trade shows, exhibitions and cycling events.
- Grasp opportunities to innovate and improve service for riders.
Requirements
- Excellent attention to detail, organisation, and multi‑tasking skills.
- Outstanding communication skills with an ability to empathise with our riders.
- A passion for all things cycling is desirable.
- Ability to work unaided and as part of a team.
- Computer literate with the ability to learn new systems.
- 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
- A contributory pension scheme
- Critical illness cover
- Cycle to work scheme
- Branded riding kit allowance
We believe in building diverse and inclusive teams.
We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for roles at The Rider Firm.
We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don’t meet all of the listed requirements.
We value enthusiasm, a willingness to learn, and a commitment to growth.
We offer flexibility in working hours and are happy to consider any reasonable adjustments that may support you.
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Customer Service employer: The Rider Firm
The Rider Firm is an exceptional employer located in the picturesque West Sussex, offering a vibrant and inclusive work culture that prioritises employee well-being and growth. With flexible working hours, a generous benefits package including a contributory pension scheme and a cycle to work scheme, we empower our team members to thrive both personally and professionally while being part of a passionate community dedicated to delivering outstanding customer service in the cycling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Rider Firm. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Rider Firm before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Rider Firm:Your cover letter is your chance to shine! Tell us why you want to work at The Rider Firm specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Rider Firm!
How to prepare for a job interview at The Rider Firm
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
