At a Glance
- Tasks: Support dispatch and order processing while ensuring timely and accurate customer service.
- Company: Join a dynamic direct-to-consumer business in the cycling industry.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Be part of a team that delivers high-quality products to cyclists worldwide.
- Qualifications: Customer-focused experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised and detail-oriented Dispatch & Order Processing Administrator to support our busy Dispatch & OP team. This role is key to ensuring all dispatch-related administration is completed accurately, efficiently, and on time to meet customer expectations and operational deadlines. You will also help support the wider warehouse team, picking & packing customer orders, as well as assisting with inbound stock replenishment. The successful candidate will deliver a consistently high standard of service to both internal stakeholders and customers while contributing to the continuous improvement of processes and working practices across the department.
We are a direct-to-consumer business, we predominantly sell after-market bicycle wheels under the brand Hunt Bike Wheels, operating out of headquarters in West Sussex, England and operations out of the USA and Germany. The goal is to create solutions for all riders, taking an engineering first approach to create cutting-edge performance wheel products for riders around the world.
Key responsibilities:- Respond to and resolve inbound customer support tickets relating to open orders and shipping queries.
- Process customer sales orders accurately, using stock management and order processing systems to ensure orders are dispatched within agreed timescales.
- Produce and distribute goods-out documentation accurately and efficiently to the warehouse team.
- Generate shipping labels using courier and shipping software, ensuring labels are correctly matched to corresponding orders with a high level of accuracy.
- Investigate and resolve failed shipping labels or dispatch issues.
- Access external courier portals to arrange shipments that fall outside automated processes.
- Liaise professionally with customers, internal departments, and courier partners to resolve queries and delivery issues.
- Work effectively under pressure and to tight deadlines in line with courier collection schedules and service level agreements.
- Coordinate stock transfers to EU and US warehouse locations.
- As part of supporting the wider warehouse operation, the role may also involve:
- Picking, checking, and packing customer orders using Warewolf (WMS).
- Fitting tyres to wheels in line with quality standards and health & safety procedures.
- Carrying out pre-sale Quality Checks on our product.
- Processing customer small returns.
- Assisting with goods-in processes, including unloading, and checking stock deliveries.
- Supporting stock takes and inventory management activities.
- Previous experience in a customer-focused, high-paced administrative role.
- Strong IT skills and confidence in learning new systems and software.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Strong communication and problem-solving abilities.
- A positive, flexible, and team-oriented approach.
- Experience in the cycling industry or a knowledge of bikes is advantageous but not essential.
We believe in building diverse and inclusive teams. We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for this role. We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don’t meet all of the listed requirements. We value enthusiasm, a willingness to learn, and a commitment to growth.
We offer flexibility in working hours and are happy to consider any reasonable adjustments that may support you in the role.
Dispatch & Order Processing Administrator in Crawley employer: The Rider Firm
At Hunt Bike Wheels, we pride ourselves on being an excellent employer, offering a dynamic work environment in Partridge Green, West Sussex. Our team-oriented culture fosters collaboration and continuous improvement, while our commitment to employee growth ensures that you will have opportunities to develop your skills and advance your career. With flexible working hours and a focus on inclusivity, we create a supportive atmosphere where every team member can thrive and contribute to our mission of delivering high-quality bicycle wheels to riders around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch & Order Processing Administrator in Crawley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Rider Firm and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Rider Firm!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Rider Firm keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Dispatch & Order Processing Administrator in Crawley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Rider Firm:This is your chance to really connect with the team at The Rider Firm. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Rider Firm
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Rider Firm.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Rider Firm that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Rider Firm. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
