Learning and Development Manager in Padstow

At Rick Stein Restaurants we are all about fresh seafood, warm service, and a genuine passion for people. From our kitchens to our front‑of‑house teams, we believe great learning creates great guest experiences.

We are looking for an experienced and passionate Learning & Development Manager to lead the delivery and coordination of our Learning & Development strategy across the group. Reporting into the People Director, you will translate people and learning strategy into meaningful, high‑quality programmes that drive performance, progression and engagement. You will play a vital role in developing confident leaders, capable managers and engaged teams in a fast‑paced, multi‑site hospitality environment.

This role will play a central part in embedding our service standards and product knowledge, ensuring every guest enjoys a unique, warm and memorable experience, wherever they encounter the brand. You will ensure learning is not theoretical, but lived — visible in behaviours, confidence and consistency across our restaurants, accommodation and support teams.

This is a hands‑on, largely field‑based role, working closely with operational leaders and site teams to translate commercial priorities into practical learning that supports performance on the ground. You will bring a strong understanding of hospitality operations, balancing commercial awareness with a genuine passion for service and people development, helping teams maximise their potential while delivering outstanding guest experiences.

• Lead the delivery and coordination of the group Learning & Development strategy across a multi‑site hospitality business.
• Ensure every employee has access to a tailored learning programme aligned to their role, experience and career aspirations.
• Deliver engaging learning through a blend of face‑to‑face, on‑the‑job and digital approaches.
• Support managers in embedding learning into everyday leadership, performance and development conversations.
• Translate service expectations into practical, behaviour‑led training that is visible in day‑to‑day operations.
• Work alongside site leaders to observe, coach and reinforce service excellence on the floor.
• Design and deliver distinctive hospitality training programmes that combine service excellence, product knowledge and culinary craft.
• Develop structured apprenticeship and early‑career pathways that support progression, capability building and long‑term talent development.
• Create clear learning journeys that support frontline teams, chefs and managers at different career stages.
• Build a sustainable talent pipeline by identifying, developing and nurturing future hospitality leaders and specialists.

• Proven experience in a Learning & Development or training role, ideally within hospitality, leisure, retail or another customer‑facing, multi‑site environment.
• Strong understanding of hospitality operations, service standards and the behaviours that create memorable guest experiences.
• Experience designing and delivering practical, field‑based training programmes for frontline teams, supervisors and managers.
• Ability to translate commercial and operational priorities into engaging, relevant learning that drives performance.
• Experience working closely with operational leaders, building trusted relationships and influencing without authority.
• Knowledge of apprenticeship frameworks and early‑career development pathways, with experience coordinating or supporting apprenticeship programmes.
• Confident facilitator and coach, comfortable delivering training in live operational environments.
• Experience using learning technology, digital platforms or blended learning approaches to support consistency and accessibility.
• Strong organisational and planning skills, able to manage multiple sites, priorities and stakeholders.
• Excellent communication skills, with the presence and credibility to engage teams at all levels.
• A hands‑on, proactive approach, with the flexibility and resilience required for a field based hospitality role.
• Genuine passion for people development, hospitality and continuous improvement.

This is a full time role – 40 hours a week over 7 days, based in Padstow with travel to other locations as required.