Maternity cover February until Mid-October 16 hours over two days a week Fridays & Saturdays. May include some evening event work. Additional hours needed to cover holidays.
We’re looking for an assistant to join our team at Rick Stein's Cookery School.
We see ourselves as being in the 'cheering up industry' trying to make people smile with great food, drink and experiences. As we are in the Top 25 Best Hospitality Companies to Work For, we think we are pretty good at making our team smile too. We believe in supporting our teams and embracing diversity and as such are a Disability Confident Committed Employer.
Family is the foundation of our business, and we understand the importance of work/life balance and flexibility.
What you'll be getting up to:
- Prepping for the course for that week, and for the courses coming up the followingweek, ensuring customers will have the best time.
- Updating kitchen with any changes for the weekend.
- Carrying out hosting duties for the Cookery School courses, ensuring the customershave everything they need to have the best day.
- Corresponding with guests through pre arrival and post arrival emails
- Keeping on top of low occupancy courses and flagging with Cookery SchoolSupervisor to organise next steps.
- Pushing last minute availability with resident cards and Facebook posts.
- Liaising with Finance for all till updates ensuring all the gift items are on the tills, andany updates are actioned.
- Actioning the customers sales from the gift shop during and after the course
- Taking in and recording the cash collections for South Quay.
- Ensuring all stock procedures are followed including accurate completion ofmonthly stock takes, and replenishment of stock.
- Collating all the customer feedback ready for the Cookery School Supervisor toreview.
- Collaborating with the Head Chef Lecturer on private event enquiries and helpingto manage the booking process with the Cookery School Supervisor.
- Organising the folders for the courses, ensuring they are ready and enough for eachcourse.
- Following the correct procedures for the management of allergens with customerand ensuring up to date on all allergen training.
- Balancing finances with daily cash ups, cross checking with room payments,ensuring all payments are accounted for. Investigating any discrepancies.
- Supporting with Facebook management of course images and details.
- Investigating other cookery schools with a competitor analysis.
Skills and experience needed:
- Working well under pressure and during the busy times by supporting each otherand checking in with the team.
- Supporting new starters to the team through their first 90 days and beyond.
- Working in line with all company policies and procedures, doing the right thing inthe right way.
- Using company values-based decisions when interacting with other team membersand customers
- Having the greatest impact by always demonstrating the right behaviours in theright situation.
- Keeping on top of personal emails whilst on shift to upskill knowledge and havevisibility of key information for that shift.
- Being present at monthly team meetings to stay on top of new communicationsand spending time with the team.
- Being aware of costs in the Cookery School, including energy consumption andstock control, and the part you play in this.
- Staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses.
- Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank.
- Holiday. You'll get 28 days paid holiday every year which increases after 2 years
- Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year.
- Pension scheme. To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months.
- Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street.
Cookery School Assistant employer: The Rick Stein Group
The Rick Stein Group is an excellent employer, offering a vibrant work culture where passion for food and exceptional service are celebrated. With free staff meals, ongoing training, and clear pathways for career progression, employees are empowered to grow within a respected hospitality group that values their contributions and fosters a supportive environment.
