About Us
At NEOS Hospitality, we are shaping the future of nightlife. From high-energy party bars and immersive concepts like Revolution, Revolucion de Cuba, Barbara's Bierhaus and Bonnie Rogues, we bring together vibrant spaces and unforgettable atmospheres. We pride ourselves on delivering exceptional customer experiences from the very first interaction.
We are looking for an organized, customer-focused, and sharp Sales Executive to join our dynamic venue team. If you excel at converting enquiries into incredible celebrations, love building immediate rapport over the phone and email, and want to be the central engine of our pre-booked guest journey, this is the role for you.
The Role
As a Sales Executive, you are the primary point of contact for guests looking to celebrate with us. Your focus is on handling, converting, and maximizing a high volume of inbound enquiries. You will expertly guide customers from their initial website form, call, or email through to booking unforgettable birthday parties, corporate socials, VIP booths, bottomless brunches, and festive celebrations. This is a full-time role featuring flexible hours to meet the operational needs of the business, and will include Saturday shifts.
Key Responsibilities:
- Enquiry Management & Conversion: Swiftly respond to all inbound phone, email, and digital platform enquiries, converting browsing customers into confirmed bookings with a high conversion rate.
- Consultative Customer Service: Consult with guests on their party needs, recommending packages, drinks upgrades, private spaces, and food options tailored to their event.
- Pipeline & Diary Organisation: Efficiently manage the CRM system, and reservation platform to ensure seamless scheduling, optimal table/space allocation, and accurate record-keeping.
- Pre-Event Coordination: Collect deposits, manage final guest numbers, process pre-orders, and handle final payment balances ahead of the event date.
- Operational Handover: Communicate clear, detailed booking sheets and special requests to the bar, floor, and management teams so the venue delivers flawless execution on the night.
- Guest Feedback & Retention: Follow up with party organisers post-event to secure reviews, encourage repeat bookings, and turn one-off guests into lifelong brand loyalists.
What’s in It for You?
We reward dedication and make sure you are supported while building your career within a rapidly growing hospitality group.
- Generous Staff Discounts across our nationwide portfolio of venues.
- Comprehensive Holiday Allowance with 28 holiday days per year
- Enhanced parental leave & sick pay
- Access to Wagestream: Flexibility to withdraw earned wages when you need them.
- Wellbeing & Lifestyle Support: Access to mental health resources, counseling, and lifestyle perks.
- Clear Career Progression: Real opportunities to develop your skills and advance within the wider NEOS Hospitality business.
- Enhanced pension contributions matched by the business at 5%
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Sales Executive in Manchester employer: The Revel Collective Plc
The Revel Collective Plc is an excellent employer, offering a dynamic and inclusive work environment in Leeds where every team member is valued. With a focus on employee growth through comprehensive training and a culture that celebrates diversity and fun, you'll thrive in a role that not only allows you to engage with customers but also be part of a supportive 'La Familia'. Join us for a rewarding experience filled with energy and opportunities!
