4 days per week, Tuesday to Friday
12-month fixed-term contract (maternity cover)
The Retreat is a world-renowned mental health organisation with a long-standing reputation for providing compassionate, innovative and high-quality mental health services across the UK.
We are currently looking for an experienced Specialist Administrator to join our Adult Neurodevelopmental Service on a 12-month fixed-term contract, working Tuesday to Friday.
About the role
You will be an important first point of contact for clients accessing our specialist service, providing a professional, sensitive and responsive administrative service throughout the client journey.
Working closely with a dynamic multidisciplinary clinical team, your responsibilities will include:
- Managing administration across the client pathway.
- Acting as a skilled and sensitive first point of contact for clients and professionals.
- Supporting the progression and coordination of referrals.
- Managing client waiting lists and ensuring information is accurate and up to date.
- Maintaining high-quality clinical records and data within our Clinical Management Information System.
- Supporting clinicians and the wider multidisciplinary team with day-to-day administrative requirements.
- Communicating effectively with clients, adapting your approach to meet the needs of individuals with neurodevelopmental conditions.
- Ensuring confidentiality, accuracy and a high standard of customer service at all times.
About you
We are looking for someone with experience in a similar administrative or healthcare role who is organised, professional and compassionate.
You will have:
- Excellent verbal and written communication skills.
- Strong administrative and organisational abilities.
- Experience managing confidential information and maintaining accurate records.
- The ability to prioritise and manage a busy workload.
- Excellent attention to detail.
- Experience working as part of a multidisciplinary or professional team.
- A sensitive and flexible approach when communicating with clients who may have neurodevelopmental conditions.
- A commitment to delivering a high-quality, client-focused service.
About The Retreat
Founded by Quakers in York in 1792, The Retreat has more than 200 years of history in providing compassionate and progressive mental health care.
Our Quaker heritage continues to influence the way we work, with compassion, collaboration and community at the heart of our services. We are committed to helping people find hope, build resilience and achieve positive change.
What we offer
We are committed to supporting the wellbeing, development and career progression of our employees. Benefits include:
- 25 days’ annual leave (FTE), including Bank Holidays
- Additional day off for your birthday
- Extra day off at Christmas
- Pension scheme
- Family-friendly policies
- Free car parking
- Employee Assistance Programme providing access to a range of advice and support
- Regular supervision and opportunities for professional development
This is an excellent opportunity to join an organisation with a unique heritage and make a genuine difference to the lives of people accessing specialist mental health services.
The Retreat Clinics is an equal opportunities employer. We value diversity and are committed to creating an inclusive working environment for all employees.
This role is subject to a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Experience:
Administrative: 1 year (preferred)
Work Location: Hybrid remote in York YO10 3HH
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