At a Glance
- Tasks: Welcome guests and create memorable experiences at our stunning hotel.
- Company: Join The Retreat, a beautifully refurbished hotel in West Berkshire.
- Benefits: Enjoy flexible scheduling, discounted rates, and access to Wagestream for early pay.
- Other info: Access to apprenticeships, masterclasses, and industry trips.
- Why this job: Be part of an exciting adventure with opportunities for personal growth and development.
- Qualifications: Must have at least 1 year of experience in a premium hotel or restaurant.
The predicted salary is between 24000 - 36000 € per year.
We are looking for a professional Receptionist to join our Front Office team at The Retreat, Elcot Park located in West Berkshire.
After extensive refurbishment the hotel has been transformed to offer individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.
As part of our Front Office team, you will be one of the first people to welcome our guests into our beautiful hotel. You will help to create those enchanting moments which sets the tone for our guests’ visit, whether they have come for a dining experience or an overnight stay. You will also be the final person our guests see, and your aim will be to give them a wonderful lasting impression that they will never forget!
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
You will:
- Be charming, passionate and enthusiastic, taking pride in what you do.
- Be passionate about offering standards of excellence to our guests and have the finest attention to detail.
- Have bags of energy and most importantly the ability to deliver the highest possible standards of customer service.
- Have a natural ability for delivering a warm and friendly welcome.
- Be a friendly people person and possess excellent communication skills.
- Be happy to work alone with minimal supervision, as well as part of a team.
- Have the desire to work in a fast paced and energetic workplace.
- Be looking for career progression through our training and support.
- Be immaculately groomed to give the best possible first impression of The Retreat
- Have at least 1 years' experience in a premium hotel or restaurant environment.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Receptionist in Newbury employer: The Retreat Elcot Park
At The Retreat, Elcot Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and development. With competitive salaries, flexible scheduling, and a range of benefits including discounted stays and access to training programmes, we ensure our team members feel valued and supported in their careers. Join us in creating unforgettable experiences for our guests while enjoying the perks of working in a beautifully refurbished hotel set in the picturesque West Berkshire countryside.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newbury
✨Tip Number 1
Familiarise yourself with The Retreat, Elcot Park and its unique offerings. Understanding the hotel’s bespoke design and restaurant concepts will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your ability to deliver the high standards of service that The Retreat prides itself on.
✨Tip Number 3
Practice your communication skills by role-playing common reception scenarios with a friend. This will help you feel more confident in delivering a warm and friendly welcome, which is essential for making a great first impression.
✨Tip Number 4
Dress impeccably for your interview to reflect the luxury and elegance expected at The Retreat. Your appearance should convey professionalism and attention to detail, aligning with the hotel's standards of hospitality.
We think you need these skills to ace Receptionist in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in premium hotel or restaurant environments. Emphasise your customer service skills and any specific achievements that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your enthusiasm for the role. Mention why you are drawn to The Retreat and how your values align with their commitment to excellence and guest satisfaction.
Highlight Relevant Skills:In your application, focus on key skills such as communication, attention to detail, and the ability to work both independently and as part of a team. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at The Retreat Elcot Park
✨Dress to Impress
As a Receptionist, your appearance is crucial. Make sure to dress smartly and in line with the hotel's elegant style. A polished look will not only reflect your professionalism but also align with the luxury atmosphere of The Retreat.
✨Showcase Your People Skills
During the interview, demonstrate your excellent communication skills and friendly personality. Be prepared to share examples of how you've provided outstanding customer service in previous roles, as this is key for creating memorable guest experiences.
✨Research the Hotel
Familiarise yourself with The Retreat, its services, and its unique offerings. Being knowledgeable about the hotel will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as difficult guests or busy periods. Think through your responses in advance, focusing on how you can maintain high standards of service even under pressure.
