At a Glance
- Tasks: Welcome guests and create unforgettable experiences at our stunning hotel.
- Company: Join The Retreat, a beautifully refurbished hotel in West Berkshire.
- Benefits: Competitive pay, flexible hours, and amazing discounts for you and your loved ones.
- Other info: Opportunities for career growth, training, and fun team events await you!
- Why this job: Be the first and last impression for guests, making their stay memorable.
- Qualifications: 1 year experience in hospitality and a passion for excellent customer service.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a professional Receptionist to join our Front Office team at The Retreat, Elcot Park located in West Berkshire. After extensive refurbishment, the hotel has been transformed to offer individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.
As part of our Front Office team, you will be one of the first people to welcome our guests into our beautiful hotel. You will help to create those enchanting moments which sets the tone for our guests’ visit, whether they have come for a dining experience or an overnight stay. You will also be the final person our guests see, and your aim will be to give them a wonderful lasting impression that they will never forget!
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
You will:
- Be charming, passionate and enthusiastic, taking pride in what you do.
- Be passionate about offering standards of excellence to our guests and have the finest attention to detail.
- Have bags of energy and most importantly the ability to deliver the highest possible standards of customer service.
- Have a natural ability for delivering a warm and friendly welcome.
- Be a friendly people person and possess excellent communication skills.
- Be happy to work alone with minimal supervision, as well as part of a team.
- Have the desire to work in a fast paced and energetic workplace.
- Be looking for career progression through our training and support.
- Be immaculately groomed to give the best possible first impression of The Retreat.
- Have at least 1 years' experience in a premium hotel or restaurant environment.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Receptionist employer: The Retreat Elcot Park
At The Retreat, Elcot Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and development. With competitive salaries, flexible scheduling, and a range of benefits including discounted stays and access to training programmes, we ensure our team members feel valued and supported in their careers. Join us in creating unforgettable experiences for our guests while enjoying a rewarding and dynamic workplace in the beautiful setting of West Berkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so make sure you’re looking sharp and polished when you walk into that interview. Dress to impress and channel that warm, friendly vibe that The Retreat is all about!
✨Tip Number 2
Practice your communication skills! Be ready to chat about your experience and how you can bring that charm and enthusiasm to the Front Office team. Remember, it’s all about creating those enchanting moments for guests.
✨Tip Number 3
Show off your passion for customer service! Share stories of how you’ve gone above and beyond for guests in the past. This will help you stand out as someone who truly cares about making every guest experience brilliant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our exciting adventure at The Retreat.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your charming and enthusiastic personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service.
Tailor Your Application:Make sure to tailor your application to reflect the specific qualities we’re looking for in a Receptionist. Highlight your experience in premium hotel or restaurant environments and how you embody the standards of excellence we value.
Attention to Detail:Just like in our hotel, attention to detail is key! Ensure your application is free from typos and errors, and format it neatly. This shows us that you take pride in your work and understand the importance of first impressions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Retreat!
How to prepare for a job interview at The Retreat Elcot Park
✨Research the Hotel
Before your interview, take some time to learn about The Retreat, Elcot Park. Familiarise yourself with its unique features, such as the bespoke designed bedrooms and new restaurant concepts. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating those enchanting moments for guests.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for guests. Highlight your communication skills and how you handle challenging situations with charm and professionalism.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Make sure to dress immaculately for your interview, reflecting the polished style of The Retreat. This shows that you understand the importance of appearance in hospitality and are ready to represent the hotel well.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the training programmes, career progression opportunities, or what a typical day looks like for a Receptionist at The Retreat. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
