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- Tasks: Lead and inspire a dynamic hotel team while ensuring exceptional guest experiences.
- Company: Join a luxury hotel with bespoke designs and exciting dining concepts.
- Benefits: Competitive salary, generous Tronc, discounts, and wellness support.
- Other info: Flexible working hours, career growth opportunities, and fun team recognition programmes.
- Why this job: Be part of an exciting adventure and develop into a future General Manager.
- Qualifications: Proven management experience in luxury hospitality and a passion for service.
The predicted salary is between 35000 - 45000 ÂŁ per year.
We are looking for a wonderful and experienced Deputy General Manager to join our Management team at our 55-bedroom hotel, which has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests. Our hotel features a stunning function room, The 1772 Brasserie, which includes a terrace to enjoy the revamped herb and vegetable plots across the hotel gardens.
We can offer free parking on-site to our teams, as well as a generous Tronc of about ÂŁ5,000 per year, paid monthly (if you work full time, pro rata amount for part-time) from your first day at work!
Reporting to the hotel General Manager, this is an exciting opportunity for an experienced Hotel Operations Manager or Head of Department to develop into the next step of their career journey and become a GM of the future!
Hours and days of work: This is a permanent, full-time role, working a mixture of days, evenings and weekends. However, we know time away from work is equally important and we will always be as flexible as we can be to allow for the days off people need; just chat to us about this at interview stage.
What you will be doing:
- People Leadership & Culture: Inspiring, coaching, and developing our brilliant team; creating a workplace where people are proud to work (and enjoy it!); championing the Signet values and being the go-to person for support and positivity.
- Numbers, Budgets & All That Good Stuff: Supporting forecasts, targets and cost control with confidence; monitoring revenue, payroll, purchasing and food & beverage performance; helping deliver clever strategies that boost revenue and enhance guest experience.
- Guest Experience & Brand Magic: Making sure our service consistently hits “wow” levels; building relationships with guests and encouraging repeat stays; ensuring all guest touchpoints (from booking engine to breakfast buffet) sparkle; working with sales and marketing to help dream up irresistible packages, events and experiences.
- Operational Excellence: Deputising for the GM, on the floor and in the office; supporting daily inspections across rooms, front & back of house; keeping standards high, legal compliance tight and health & safety rock-solid; co-managing maintenance, capex planning and property presentation.
What you will bring:
- Proven management experience in luxury or boutique hospitality.
- A passion for food, wine, and top-tier service.
- Outstanding communication & organisational skills.
- A natural ability to motivate, guide and inspire.
- The resilience to handle busy days with calm, humour and finesse.
- An eye for detail and a head for commercial performance.
- A warm, people-focused personality guests will remember.
- Confidence in dealing with HR and people management touchpoints, ensuring effective recruitment, training, and development of employees to maintain a high-performing team.
- Attendance and contributions to management meetings, representing the hotel’s interests and ensuring alignment with overall business objectives.
- Management skills to ensure full compliance with all legal and regulatory requirements, and promote a strong Health and Safety culture within the team.
- Collaboration skills, to partner with the Central Support teams, whilst reporting directly to the General Manager on the day to day, ensuring effective communication and alignment.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Stream - access up to 40% of your pay before pay date, and save directly from your salary.
- Your Wellbeing Hub - powered by Hospitality Action, from a 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, we want you to feel cared for at each step.
- 28 days’ holiday (including Bank Holidays) + birthday off.
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to ÂŁ1000.
- Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to see The Lion King, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if this inspires you and you would like to be a part of our team on this exciting new adventure, we would love to hear from you!
Deputy General Manager DGM in Newbury employer: The Retreat Elcot Park
Contact Detail:
The Retreat Elcot Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager DGM in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Show us you’re not just a fit for the role, but also for our culture. Bring examples of how you've inspired teams or improved guest experiences in your previous roles.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it aligns with what we’re looking for. Confidence is key when you’re aiming to impress us!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Deputy General Manager DGM in Newbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and the experiences we offer at our hotel.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury or boutique hospitality. We love seeing how your past roles have prepared you for this Deputy General Manager position!
Be Personable: Remember, we’re looking for a warm, people-focused personality. Use your application to showcase your communication skills and how you’ve inspired teams in the past. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Retreat Elcot Park
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its unique offerings. Familiarise yourself with the bespoke designed bedrooms, restaurant concepts, and spa facilities. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll be expected to inspire and lead a team. Prepare examples of how you've successfully motivated and developed staff in previous roles. Highlight your ability to create a positive workplace culture that aligns with the hotel's values.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgets, forecasts, and revenue management. Bring specific examples of how you've contributed to financial performance in past positions. This will reassure the interviewers that you can handle the numbers side of the role confidently.
✨Emphasise Guest Experience
The hotel prides itself on delivering 'wow' levels of service. Prepare to share stories about how you've enhanced guest experiences in the past. Discuss your approach to building relationships with guests and ensuring their satisfaction, as this is key to the hotel's success.