At a Glance
- Tasks: Manage orderbooks and ensure top-notch customer service in the fashion industry.
- Company: Global leader in fashion with a portfolio of premium brands.
- Benefits: Competitive salary, excellent company benefits, and a dynamic work environment.
- Other info: Opportunity to build relationships and grow within a leading fashion company.
- Why this job: Join a passionate team and elevate customer experiences in a thriving industry.
- Qualifications: B2B experience, strong Excel skills, and a passion for customer service.
The predicted salary is between 45000 - 50000 € per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region. You must have B2B experience.
Main Responsibilities
- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
Person Specifications
- Excellent working knowledge of Microsoft Office, in particular Excel.
- STYLEman experience is desirable, but not essential.
- Excellent communication and organisational skills.
- Passionate about customer service.
- Excellent verbal and written communication skills.
£45000 - £50000 per annum + excellent company benefits
Sales Operations & Customer Service Executive - DACH employer: The Retail Partnership Ltd
As a global leader in the fashion industry, this company offers an inspiring work environment that fosters creativity and innovation. Employees benefit from a strong emphasis on professional development, competitive salaries, and a comprehensive benefits package, all while being part of a dynamic team dedicated to delivering exceptional customer experiences across the DACH region. With a commitment to operational excellence and collaboration, this role provides a unique opportunity to grow within a prestigious brand known for its quality and timeless design.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those working in sales operations or customer service. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their values and how they operate in the DACH region. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Operations & Customer Service Executive. Highlight your B2B experience and any relevant skills that match the job description, like your proficiency in Microsoft Office and customer service passion.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed orderbooks or resolved customer issues in the past, and don’t forget to show off your communication skills!
Showcase Your Analytical Skills:Since analysing orderbooks is a key part of the job, mention any experience you have with data analysis or problem-solving. We want to see how you can tackle challenges and support order allocation effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Retail Partnership Ltd
✨Know Your Numbers
Since this role involves managing orderbooks and analysing data, brush up on your Excel skills. Be prepared to discuss how you've used data in previous roles to drive decisions or improve processes. It’ll show you’re ready to hit the ground running!
✨Customer Service is Key
This company values customer experience, so think of specific examples where you've gone above and beyond for a customer. Highlight your passion for service and how it aligns with their mission to elevate the customer experience.
✨Collaboration is Crucial
You’ll be working closely with various teams, so be ready to share experiences where you’ve successfully collaborated with others. Discuss how you resolved issues and ensured smooth operations, as this will demonstrate your ability to work well in a team environment.
✨Prepare for the Challenges
Anticipate questions about how you would handle challenges in order processing or customer complaints. Think through your problem-solving strategies and be ready to articulate them clearly. This will show that you can think on your feet and are proactive in finding solutions.
