At a Glance
- Tasks: Manage orders, support customers, and collaborate with teams for seamless operations.
- Company: Global leader in the fashion industry with premium brands.
- Benefits: Competitive salary, excellent company benefits, and a dynamic work environment.
- Other info: Opportunity to grow within a prestigious company and enhance your career.
- Why this job: Join a passionate team and elevate customer experiences in a thriving industry.
- Qualifications: B2B experience, strong Excel skills, and a passion for customer service.
The predicted salary is between 45000 - 50000 £ per year.
A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region. You must have B2B experience.
Main Responsibilities
- Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
- Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
- Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
- Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
- Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.
Person Specifications
- Excellent working knowledge of Microsoft Office, in particular Excel.
- STYLEman experience is desirable, but not essential.
- Excellent communication and organisational skills.
- Passionate about customer service.
- Excellent verbal and written communication skills.
£45000 - £50000 per annum + excellent company benefits
Sales Operations & Customer Service Executive - DACH in London employer: The Retail Partnership Ltd
As a global leader in the fashion industry, this company offers an exceptional work environment that prioritises employee growth and development. With a strong focus on collaboration and innovation, employees enjoy a vibrant culture that values quality and customer service, alongside competitive benefits and opportunities to enhance their skills in a dynamic market. Located in a thriving region, this role not only promises a rewarding career but also the chance to be part of a prestigious brand that is committed to excellence.
Contact Details:
The Retail Partnership Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those working in sales operations or customer service. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their values and how they operate in the DACH region. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to sales operations and customer service. This will boost our confidence and help us articulate our experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and serious about joining the team.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Operations & Customer Service Executive. Highlight your B2B experience and any relevant skills that align with the job description, like your proficiency in Microsoft Office and customer service passion.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed orderbooks or resolved customer issues in the past, and don’t forget to express your enthusiasm for the fashion industry!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or grammatical errors. We want to see your written communication skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Retail Partnership Ltd
✨Know Your Numbers
Since the role involves managing orderbooks and analysing data, brush up on your Excel skills. Be prepared to discuss how you've used data in previous roles to drive decisions or improve processes. This will show that you can handle the analytical side of the job.
✨Customer Service is Key
This position is all about elevating the customer experience. Think of specific examples where you've gone above and beyond for a customer. Share these stories during the interview to demonstrate your passion for customer service and your ability to build strong relationships.
✨Collaboration is Crucial
You’ll be working closely with various teams like Sales and Logistics. Prepare to talk about times when you successfully collaborated with others to resolve issues or streamline processes. Highlighting your teamwork skills will show that you can thrive in a cross-functional environment.
✨Be Ready for Challenges
The job requires you to communicate challenges to customers and sales. Think about potential challenges you might face in this role and how you would address them. Being proactive in discussing problem-solving strategies will impress your interviewers and show you're ready for the demands of the position.
