At a Glance
- Tasks: Manage orders, maintain customer data, and support seamless operations in a leading fashion brand.
- Company: Join a top fashion brand known for its dynamic and stylish environment.
- Benefits: Competitive pay, great team culture, and opportunities for personal growth.
- Other info: Perfect for detail-oriented individuals who thrive in fast-paced settings.
- Why this job: Be part of a vibrant team that values customer service and operational excellence.
- Qualifications: 1-2 years office experience and strong Excel skills required.
The predicted salary is between 25200 - 30800 £ per year.
Join a leading fashion brand!
We're looking for a detail-oriented, organised professional with strong Excel skills to manage orders, maintain customer data, and support seamless operations.
If you're passionate about customer service and operational excellence, we want to hear from you!
Roles and Responsibilities
- Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
- Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
- Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
- Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
- Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
- Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
- Monitor key performance metrics, attend training and development courses, and support special projects as required.
Person Specifications
- 1-2 years of general office experience.
- Proficient in Microsoft Office (especially Excel); STYLEman experience is a plus.
- Excellent communication, organisational skills, and a passion for delivering great customer service.
- Highly detail-oriented with strong verbal and written communication abilities.
- #J-18808-Ljbffr
Sales Operations & Customer Service Executive in London employer: The Retail Partnership Ltd
Join a dynamic and growing international fashion business that values innovation and excellence. As a Product and Sourcing Manager, you will thrive in a collaborative work culture that prioritises employee development and offers opportunities for mentorship and leadership growth. With a portfolio of globally recognised brands, this role not only allows you to make a significant impact but also provides a supportive environment where your contributions are valued and rewarded.
Contact Details:
The Retail Partnership Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Retail Partnership Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Retail Partnership Ltd!
We think you need these skills to ace Sales Operations & Customer Service Executive in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Retail Partnership Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Retail Partnership Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Retail Partnership Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Retail Partnership Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
