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- Tasks: Deliver friendly service, manage orders, and maintain a clean café environment.
- Company: Join the vibrant Nineteen38 Coffee team at Wimbledon Station.
- Benefits: Earn £12.71 per hour with flexible shifts and potential overtime.
- Other info: Enjoy working in a passionate team with opportunities for growth.
- Why this job: Be part of a community-focused café that supports local volunteer action.
- Qualifications: Experience in a café is a plus; excellent communication skills are essential.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffeeâ„¢ at Wimbledon Train Station. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: You will work 25 hours per week across 5 shifts. Shift times typically include 06:30–11:30, 11:30–16:30, and 15:00–20:00. The rota includes fixed weekend shifts (Saturday and Sunday), with three additional shifts scheduled during the week. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
This is what we're looking for:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee - 25 hours employer: the Retail Customer Assistant role
Contact Detail:
the Retail Customer Assistant role Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee - 25 hours
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into Nineteen38 Coffee and soak up the atmosphere. Chat with staff and customers to get a feel for the place. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a busy café environment. Being able to demonstrate your ability to stay calm and professional under pressure will really impress during your interview.
✨Tip Number 3
Show off your teamwork spirit! Nineteen38 Coffee thrives on collaboration, so be ready to share examples of how you've worked well in a team before. Highlighting your flexibility and willingness to support your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with the digital world, which is a bonus in today’s job market.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee - 25 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community vibe at Nineteen38 Coffee.
Tailor Your Experience: Make sure to highlight any relevant experience you have in a café or customer service environment. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to make your skills and experiences stand out more clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at the Retail Customer Assistant role
✨Know the Café Inside Out
Before your interview, take some time to familiarise yourself with Nineteen38 Coffee. Check out their menu, specials, and any community initiatives they support. This will show your genuine interest in the role and help you answer questions about how you can contribute to their mission.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This is key for a Retail Customer Assistant role, so make sure to highlight these moments!
✨Practice Your Communication Style
Since the role requires adapting your communication to different customers, practice how you would engage with various types of people. You could even role-play with a friend to get comfortable with welcoming customers and answering their questions in a friendly manner.
✨Be Ready for Fast-Paced Scenarios
Given that the café environment can be busy, think of ways to demonstrate your ability to stay calm under pressure. Prepare to discuss how you've managed multiple tasks at once in previous jobs, especially in a café or retail setting. This will reassure them that you can handle the hustle and bustle!