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- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a busy café environment.
- Company: Join the community-focused Nineteen38 Coffee at Wimbledon Station.
- Benefits: Earn £12.71 per hour with flexible shifts and potential for overtime.
- Other info: Be part of a passionate team and enjoy a dynamic work atmosphere.
- Why this job: Make someone's day better while gaining valuable customer service experience.
- Qualifications: Experience in a café/barista role is a plus; excellent communication skills are essential.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffeeâ„¢ at Wimbledon Train Station. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: You will work 15 hours per week across a flexible rota. Shifts will predominantly be scheduled Monday to Friday, with occasional weekend shifts on a rota basis. Typical shift times may include 06:30–11:30, 11:30–16:30, and 15:00–20:00, depending on business needs. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
This is what we're looking for:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee - 15 hours employer: the Retail Customer Assistant role
Contact Detail:
the Retail Customer Assistant role Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee - 15 hours
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into Nineteen38 Coffee and soak up the atmosphere. Chat with staff and customers to get a feel for the place. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Maybe even role-play with a friend. Being able to demonstrate your ability to stay calm and professional in a busy environment will really impress the hiring team.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your willingness to work varied shifts and cover for others when needed. This is key in a café setting where things can change quickly, and it shows that you're a team player who’s ready to jump in wherever necessary.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee - 15 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community-focused mission.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or café environments. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Retail Customer Assistant role at Nineteen38 Coffee.
How to prepare for a job interview at the Retail Customer Assistant role
✨Know Your Coffee
Familiarise yourself with the different types of beverages and food items offered at Nineteen38 Coffee. Being able to discuss their menu knowledgeably will impress your interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Retail Customer Assistant.
✨Demonstrate Team Spirit
Since you'll be working alongside a mix of employees and volunteers, highlight your ability to work well in a team. Share stories that illustrate your collaborative spirit and how you contribute positively to a team environment.
✨Be Ready for Practical Questions
Expect questions about handling cash, using EPOS systems, and maintaining cleanliness standards. Brush up on your knowledge of health and safety procedures, as these are vital in a café setting and will likely come up during the interview.