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- Tasks: Deliver friendly service, manage orders, and maintain a clean café environment.
- Company: Join the community-focused Nineteen38 Coffee powered by Royal Voluntary Service.
- Benefits: Earn £12.71 per hour with flexible hours and a supportive team.
- Other info: Enjoy a dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in a café environment and excellent communication skills are preferred.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffeeâ„¢ at Morton House in Luton. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 25 hours per week (5 shifts of 5 hours), including all Bank Holidays
Schedule: Typically, Monday to Friday with Weekends on a rota basis supporting the sister site at Wigmore Valley Park
Typical Shifts: Open to close could be 07:30-13:00 - 10:00-15:30
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
This is what we're looking for:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours employer: the Retail Customer Assistant role
Contact Detail:
the Retail Customer Assistant role Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours
✨Tip Number 1
Get to know the café! Before your interview, pop into Nineteen38 Coffee and chat with the staff. This shows your genuine interest and gives you a feel for the vibe, which can help you stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in a busy café and how you'd handle them. Being able to demonstrate your problem-solving skills during the interview will impress the team.
✨Tip Number 3
Show your passion for community service! Since Nineteen38 Coffee supports volunteer action, share any relevant experiences or ideas you have about giving back to the community during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team at Nineteen38 Coffee.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 25 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community-focused mission.
Tailor Your Experience: Make sure to highlight any previous experience in a café or customer service environment. We love seeing how your skills align with what we do at Nineteen38 Coffee, so be specific about your relevant experiences!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to make your skills and experiences stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at the Retail Customer Assistant role
✨Know Your Coffee
Familiarise yourself with the different types of beverages and food items offered at Nineteen38 Coffee. Being able to discuss your favourite drinks or suggest menu items during the interview will show your genuine interest in the role and the café.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this is crucial for a Retail Customer Assistant role.
✨Understand Health and Safety Standards
Brush up on food safety and health regulations relevant to cafés. Being knowledgeable about these standards will demonstrate your commitment to maintaining a safe and clean environment for customers and staff alike.
✨Be Ready for a Fast-Paced Environment
Think of scenarios where you successfully managed stress or multitasked in a busy setting. Highlighting your ability to stay calm and professional under pressure will resonate well with the interviewers.