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- Tasks: Provide friendly service, manage orders, and maintain a clean café environment.
- Company: Join the community-focused Nineteen38 Coffee powered by Royal Voluntary Service.
- Benefits: Earn £12.71 per hour with flexible shifts and a supportive team.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Previous café experience is a plus; excellent communication skills are essential.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Nineteen38 Coffeeâ„¢ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community.
Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffeeâ„¢ at Morton House in Luton. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 15 hours per week (5 shifts of 3 hours), including all Bank Holidays
Schedule: Typically, Monday to Friday with Weekends on a rota basis supporting the sister site at Wigmore Valley Park
Typical Shifts: Shift time typically between 07:00-16:00 with a sample shift time of 11:30-14:30
What you'll bring as our Retail Customer Assistant:
Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a barista/cafe environment would be an advantage
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Knowledge of EPOS systems
- Knowledge in Food Safety & Health & Safety procedures
- Excellent communications skills
- Enjoy working within a passionate team as well as working on your own on occasions
- Skilled at Organising, Delegating & Prioritising
- Flexible to the needs of the business & can attend out of hours training if required
- Knowledge and experience of general administrative processes
- Experience with email and internet is required
Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours employer: the Retail Customer Assistant role
Contact Detail:
the Retail Customer Assistant role Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours
✨Tip Number 1
Get to know the café! Before your interview, pop into Nineteen38 Coffee and chat with the staff. This shows your genuine interest and gives you a feel for the vibe, which can help you stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in a busy café and how you'd handle them. Being able to demonstrate your ability to stay calm and professional under pressure will impress the hiring team.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your willingness to work varied shifts and adapt to the café's needs. This is key in a fast-paced environment like Nineteen38 Coffee.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Retail Customer Assistant at Nineteen38 Coffee Morton House in Luton - 15 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community-focused mission.
Tailor Your Experience: Make sure to highlight any previous experience in a café or customer service environment. We love seeing how your skills align with what we do at Nineteen38 Coffee, so be specific about your relevant experiences!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at the Retail Customer Assistant role
✨Know the Café Inside Out
Before your interview, take some time to research Nineteen38 Coffee and its offerings. Familiarise yourself with their menu, specials, and community initiatives. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond for a customer or handled a difficult situation gracefully. This will demonstrate your ability to adapt and meet customer needs effectively.
✨Practice Common Interview Questions
Anticipate questions related to working in a fast-paced environment, handling cash, and maintaining cleanliness standards. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare a few questions to ask them too!
✨Dress the Part
Even though it’s a café environment, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects the friendly and professional atmosphere of Nineteen38 Coffee. It shows you respect the opportunity and are serious about the role.