At a Glance
- Tasks: Support customers in their recruiting operations and ensure they love our platform.
- Company: Join GoodTime, the leader in interview scheduling automation for enterprise talent teams.
- Benefits: Enjoy a culture of autonomy, accountability, and collaboration with growth opportunities.
- Other info: Be part of a dynamic team that values problem-solving and innovation.
- Why this job: Make a real impact by helping customers succeed and driving product adoption.
- Qualifications: Strong communication skills and experience in customer success or support roles.
The predicted salary is between 36000 - 60000 € per year.
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can't, automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.
Our Culture of Entrepreneurship is built on three pillars: autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.
You might be a good fit for GoodTime if you:
- Win as a Team
- Challenge the Status Quo
- Can make a path forward, even in ambiguous situations
- Are humble, able to admit mistakes and fail fast
- Have a bias for action and move quickly
- Are bored without a hard problem to solve
- Enjoy seeing your hard work make real impact
The Role: We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
Our ideal candidate is an expert at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.
Customer Success Manager in London employer: The Resume Database
GoodTime is an exceptional employer that fosters a culture of entrepreneurship, empowering employees with autonomy and accountability while promoting collaboration. As a Customer Success Manager, you will thrive in a dynamic environment where your contributions directly impact customer satisfaction and success, supported by a team that values innovation and problem-solving. With opportunities for professional growth and a commitment to making hiring experiences seamless, GoodTime is the ideal place for those looking to make a meaningful difference in the world of recruitment technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GoodTime on LinkedIn. Ask them about their experiences and get the inside scoop on what it’s really like to work there. This can give you a leg up in understanding the company culture and values.
✨Tip Number 2
Prepare for the interview by diving deep into GoodTime’s platform. Familiarise yourself with their features and think about how you can contribute to enhancing customer success. Showing that you understand their product will impress the hiring team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. Highlight your ability to collaborate, own your responsibilities, and drive results—these are key traits they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. And remember to include the word 'GAIN' and tag #RNjkuNjIuNjguMTE0 to show you’ve read the job post thoroughly. Good luck!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Customer Success Manager role shine through. We want to see how much you care about helping customers and making their experience with GoodTime exceptional!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our culture of autonomy, accountability, and collaboration.
Be Authentic:Don’t be afraid to show your personality! We value humility and the ability to admit mistakes, so feel free to share a story that reflects these traits. It helps us get to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. And remember to include the word **GAIN** and tag RNjkuNjIuNjguMTE0 in your application to show us you’ve read the job post thoroughly!
How to prepare for a job interview at The Resume Database
✨Know the Company Inside Out
Before your interview, take some time to research GoodTime thoroughly. Understand their platform, the challenges they solve, and their culture of entrepreneurship. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
As a Customer Success Manager, you'll need to demonstrate your ability to build relationships and drive product adoption. Prepare specific examples from your past experiences where you've successfully facilitated customer engagement or resolved issues. This will highlight your fit for the role.
✨Emphasise Team Collaboration
GoodTime values teamwork and collaboration. Be ready to discuss how you've worked with cross-functional teams in the past. Share stories that illustrate your ability to communicate customer needs effectively and collaborate with others to achieve common goals.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to customer success, how they measure impact, and what challenges they foresee in the future. This shows you're thinking ahead and are genuinely interested in contributing to their success.
