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- Tasks: Lead a vibrant café team and ensure exceptional guest experiences in a fast-paced environment.
- Company: Established premium café and brunch concept in Central West London.
- Benefits: Competitive salary, KPI bonus, potential salary increase, and full-time permanent contract.
- Why this job: Join a dynamic team and make a real impact in a high-volume, trendy café setting.
- Qualifications: 5+ years as a General Manager in hospitality with a focus on premium or casual dining.
- Other info: Flexible hours with opportunities for career growth in a bustling location.
The predicted salary is between 45000 - 55000 £ per year.
We are an established, high-volume premium café and brunch concept in Central West London. This is a busy, daytime-led operation with strong weekend trade, high table turnover and a loyal customer base. We are seeking an experienced General Manager who can lead from the front, manage performance commercially, and drive service standards in a fast-paced hospitality environment. This is a hands-on leadership role suited to a strong operator with over 5 years of Restaurant General Manager experience and from an upmarket café, brunch or casual dining background.
Offer: £45,000 starting and up to £55,000 per year. 6-month probation with full performance review. Post-probation KPI bonus scheme (up to £4,000–£5,000 per annum). Opportunity to increase basic to £50,000 following performance review after 6 months. Full-time, permanent contract. You would need to be fully flexible to work to the business needs. 45 hours per week minimum (occasionally up to 55 hours during peak periods).
About us: Premium brunch and speciality coffee concept. Daytime trading model (with seasonal extensions). High footfall location in Central West London. Strong vegan, vegetarian and gluten-free offering. Indoor and outdoor seating. High-volume weekend service.
About you: You will be a strong communicator and guest-focused. Be obsessed with delivering an exceptional guest experience through a highly engaged and supported team. Minimum 5 years’ experience as a General Manager in hospitality. Background in premium café, brunch concept, high-volume restaurant or casual dining. Experience managing high table turnover environments. Proven ability to manage both Front of House and Back of House teams. Strong understanding of labour cost control, GP management and stock control. Confident using Excel for rota planning, staff cost analysis and margin tracking. Experience producing weekly operational reports.
General Manager - Upmarket Daytime Café employer: The Restaurant Recruiter
Contact Detail:
The Restaurant Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Upmarket Daytime Café
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in upmarket cafés or brunch concepts. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality during interviews! We want to see how you lead and engage with your team. Share stories from your past experiences that highlight your hands-on leadership style and ability to manage high-pressure situations.
✨Tip Number 3
Research the café before your interview. Know their menu, values, and what makes them unique in Central West London. This shows you're genuinely interested and ready to contribute to their success right from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager - Upmarket Daytime Café
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the café and brunch scene shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional guest experiences.
Highlight Relevant Experience: Make sure to emphasise your experience as a General Manager in similar environments. We’re looking for someone with a strong background in high-volume cafés or casual dining, so don’t hold back on showcasing your achievements in these areas.
Be Specific About Your Skills: We want to know how you’ve managed teams and improved service standards in the past. Use specific examples to demonstrate your skills in labour cost control, stock management, and operational reporting. This will help us see how you can lead our team effectively.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at The Restaurant Recruiter
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of key financial metrics. Brush up on your knowledge of labour cost control, GP management, and stock control. Be ready to discuss how you've successfully managed these aspects in your previous roles.
✨Showcase Your Leadership Style
This role requires a hands-on leader who can inspire a team. Prepare examples of how you've engaged and supported your team in the past. Think about specific situations where your leadership made a difference in service standards or team performance.
✨Understand the Customer Experience
With a focus on delivering exceptional guest experiences, be prepared to talk about how you’ve enhanced customer satisfaction in previous positions. Share specific strategies you've implemented to improve service quality and guest engagement.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare for scenarios related to high table turnover and peak periods. Think through how you would handle staffing challenges or service delays while maintaining quality.