Overview
Lead the Front of House Team at Our Dynamic Restaurant Hub!
At Our Restaurant Hub, we bring together beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's, under one roof. We create memorable experiences for every guest by delivering exceptional service in a vibrant, welcoming environment.
Your Role
Front of House Team Leader — you will be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You will lead by example, driving the team to deliver top-tier service while maintaining the dynamic atmosphere we are known for.
Your Key Responsibilities
- Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
- Team Development: Mentor and train team members, fostering growth and ensuring they exceed customer expectations.
- Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
- Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
- Brand Ambassador: Uphold the standards of our brands, ensuring every guest leaves with a reason to return.
- Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.
What We Offer
- Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
- Generous Discounts: 50% off at all our brands for you and up to 5 friends — plus more perks.
- Career Growth: Opportunities for development within our diverse group of brands.
- Flexible Working: We value work-life balance and offer flexibility to suit your needs.
Are You the Leader We’re Looking For?
If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you. Step into a role where your leadership and dedication will shape unforgettable dining experiences.
About BRG
Boparan Restaurant Group (BRG) is a growing hospitality group committed to delivering memorable guest experiences and a great working environment. We live by our core values of honesty, hard work, hunger, and heart, guiding how we operate and interact with guests and colleagues.
Location
One of our largest Restaurant Hubs offering a range of meals from Ed’s Diner, Slim Chickens, Gourmet Burger Kitchen, Harry Ramsdens and Caffe Carluccio's. Located upstairs in the Sainsbury’s Supermarket opposite Crayford Greyhound Track, with close links to Crayford Train Station and just off the A2.
Front Of House Supervisor in Dartford employer: The Restaurant Hub
The Restaurant Hub is an exceptional employer that prioritises a vibrant work culture where team members are valued and supported. With flexible hours and generous discounts across all our brands, we foster an environment that encourages personal growth and collaboration, making every shift enjoyable and rewarding for our Front of House Team Members.
