At a Glance
- Tasks: Manage and optimise hospitality applications to ensure smooth operations and guest satisfaction.
- Company: Join TRGC, a leading UK hospitality business with a diverse portfolio.
- Benefits: Enjoy flexible work, travel coverage, and opportunities for career growth.
- Other info: Collaborative team culture focused on inclusivity and support.
- Why this job: Make a real impact on guest experiences from day one in a dynamic environment.
- Qualifications: Detail-oriented with experience in hospitality applications and strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Applications Manager
We're TRGC, one of the UK's biggest hospitality businesses, and for over 35 years we've been serving millions of guests across our restaurant group, Concessions. From high-street favourites to buzzing airports, our diverse portfolio including iconic brands like Giraffe offers something for everyone. It's all about great food, welcoming spaces, and experiences people come back for.
The Role
We are looking for an Applications Manager to act as the operational owner for a portfolio of hospitality applications, including POS, back-office, labour, inventory, ordering, loyalty, and supplier systems. The role is responsible for maintaining control and accountability across system configuration, master data, user access, supplier actions, release readiness, and post-change validation. Working closely with Technology, Operations, Finance, HR, and third-party suppliers, the Applications Manager will ensure systems support reliable trading and effective operational processes, while reducing avoidable disruption through improved standards, documentation, escalation routes, and recurring issue management.
What you'll be doing
- Own the day-to-day management, configuration and administration of assigned business-critical hospitality applications.
- Maintain accurate master data, system records, access permissions and configuration controls across relevant platforms.
- Coordinate suppliers, support teams and internal stakeholders to resolve incidents, recurring issues and configuration problems.
- Support new site activity, system changes, testing, release readiness and post-change validation to protect operational continuity.
- Ensure audit evidence, documentation, process notes and ownership records are maintained and easy to follow.
- Identify opportunities to reduce manual work, operational noise and repeat support issues through better standards and clearer processes.
Systems and tools experience
- Hospitality applications such as POS, digital ordering, back office, stock, labour, rota, kitchen technology, loyalty, delivery aggregator and reporting platforms.
- Experience with Zonal, Fourth, Oracle Hospitality, payments, kiosks or airport and travel hospitality systems would be beneficial.
- Microsoft 365, SharePoint, Excel and Power BI or equivalent reporting tools, with focus on data structures and report integrity rather than full BI ownership.
- ITSM platforms, supplier portals and ticket management processes.
What you bring
- Accountable and detail-led, with pride in getting the basics right.
- Calm under pressure and able to prioritise based on operational and trading impact.
- Collaborative, practical and confident challenging unclear ownership or weak process.
- Curious about root causes, not just quick fixes.
- Clear communicator who can explain application risks, decisions and next steps without unnecessary jargon.
What's in it for you
- Impact from day one: Your decisions keep our sites trading and our guests happy.
- Freedom & flexibility: Field-based autonomy, blended with supportive HQ touchpoints.
- Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRG.
- People you'll like: Down-to-earth teammates who work hard, solve fast and have fun doing it.
- Travel covered: We'll pick up the tab for the miles (and flights) you rack up when travelling for work.
We believe brilliant hospitality starts with brilliant people. We're committed to building an inclusive workplace where every voice is valued, and we're proud to be a Disability Confident employer.
Need adjustments during the application process? Just let us know - we want you to be at your best.
Applications Manager employer: The Restaurant Group Ltd
The Restaurant Group Ltd offers an exciting opportunity for a General Manager in Guildford, where you can thrive in a fast-paced airport restaurant environment. With a strong focus on employee growth through training and apprenticeship programmes, alongside attractive benefits like performance bonuses and free meals during shifts, we foster a supportive work culture that values your contributions and encourages career advancement. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Restaurant Group Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Restaurant Group Ltd
Don't be shy about reaching out to The Restaurant Group Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Applications Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Restaurant Group Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Restaurant Group Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
