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- Tasks: Coordinate field engineer activities and ensure top-notch customer service.
- Company: Dynamic company focused on delivering exceptional service.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Why this job: Be the key link between customers and engineers, making a real difference.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: Great chance to grow your career in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
To arrange, plan, monitor and coordinate field engineer activities and maximise engineer utilisation and deliver against KPI based revenue and activity targets. First line contact for customers reactive call outs and preventative maintenance and remedial scheduling, to promote a high level of customer service and commercial awareness at all times.
Principal Responsibilities:
- Scheduling Preventative Maintenance visits.
- Scheduling of Reactive Calls & Revisits (where required).
- Scheduling of Remedial Works (Post PPM & Reactive visits).
- Liaising with customers and engineers to maximize the productivity of the scheduling activities and deliver high quality customer service.
- Taking frontline calls from customers, being the initial point of contact and resolving the customers’ query.
- Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer utilization and efficiencies.
- Ensuring customer KPI’s met whenever practicable and if not liaise with customers in a timely fashion accordingly.
- Work across the team and regions in managing national and key accounts as necessary to provide a seamless service.
- Ensuring that engineering data received from handheld devices is professional and compliant.
- Managing/scheduling sub-contractors to ensure they are aware of /comply to company standards delivering required services in a professional and timely manner.
- Raising subcontract orders in line with company procedures.
- Assisting with maintaining the service management database.
- Tracking work completion and the return of worksheets/reports from Engineers, supplying full and accurate information to other departments as required eg accounts.
Job holders will be required to undertake additional training to improve their commercial and technical competencies over time as requested.
Service Coordinator in High Wycombe employer: The Resourcing Team
Contact Detail:
The Resourcing Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Service Coordinator role.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can help maximise engineer utilisation and improve customer service. Keep it concise and engaging – you want to leave a lasting impression!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share examples of how you've handled scheduling challenges or improved processes in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Coordinator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in scheduling, customer service, and any relevant KPIs you've met. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Showcase Your Communication Skills: As a Service Coordinator, communication is key. In your application, demonstrate your ability to liaise effectively with customers and engineers. We want to know how you handle queries and ensure high-quality service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Resourcing Team
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities like scheduling preventative maintenance and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Service Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Highlighting these skills will show that you can maintain high levels of customer satisfaction.
✨Be Ready to Discuss KPIs
Understanding Key Performance Indicators (KPIs) is crucial for this role. Be prepared to discuss how you've met or exceeded KPIs in previous positions. This could include examples of how you maximised engineer utilisation or improved scheduling efficiency.
✨Demonstrate Teamwork and Communication
The role requires liaising with both customers and engineers, so it's important to showcase your teamwork and communication skills. Think of instances where you've worked collaboratively to achieve a common goal or effectively communicated complex information to different stakeholders.