At a Glance
- Tasks: Lead and manage high-value client accounts, ensuring exceptional service and long-term relationships.
- Company: Dynamic company focused on strategic client partnerships and operational excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement and innovation with excellent career advancement opportunities.
- Why this job: Be a trusted advisor to clients and drive impactful change in a collaborative environment.
- Qualifications: Experience in managing complex accounts and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Key Accounts Manager is responsible for the strategic and operational leadership of a portfolio of high-value, complex key client accounts, ensuring exceptional service delivery, strong commercial performance, and long-term client retention. The role acts as a trusted senior partner to clients, owning executive relationships, driving continuous improvement, managing risk, and delivering sustainable growth across the account portfolio. The postholder will also provide mentorship and leadership to Account Managers, supporting capability development and succession planning.
Key Accountabilities
- Client & Stakeholder Management: Build, maintain, and deepen long-term strategic relationships with senior client stakeholders, acting as the primary escalation and trusted advisor. Lead Monthly and Quarterly Business Reviews, presenting performance, risks, innovation, and improvement plans. Ensure client satisfaction, retention, and contract stability across all key accounts.
- Operational & Service Excellence: Provide overall accountability for service delivery, ensuring contractual KPIs, SLAs, and compliance requirements are consistently achieved or exceeded. Champion health, safety, quality, and wellbeing standards, ensuring policies are embedded and actively led across the account teams. Identify operational risks early and lead structured mitigation plans.
- Commercial & Financial Management: Own the P&L performance of assigned accounts, ensuring strong cost control, margin protection, and value delivery. Drive organic growth, identifying opportunities for additional services, projects, and scope expansion. Ensure accurate forecasting, billing governance, and commercial reporting.
- Leadership & People Management: Lead, coach, and develop Service Delivery Managers and wider operational teams, building high-performing, engaged, and resilient teams. Support succession planning, talent development, and capability uplift across the account function.
- Continuous Improvement & Innovation: Drive a culture of continuous improvement, innovation, and best practice, leveraging insights, data, and technology. Collaborate with internal stakeholders across Operations, Commercial, Transformation, and People teams to deliver joined-up solutions. Support bids, mobilisations, and strategic change initiatives as required.
Skills & Experience
Essential: Proven experience managing large, complex key accounts in a senior account management or contract leadership role. Strong commercial acumen with demonstrable P&L ownership. Experience operating at senior client stakeholder level, including executive engagement. Strong leadership capability with experience developing and mentoring managers. Excellent communication, negotiation, and problem-solving skills.
Desirable: Experience within Facilities Management, Technical Services, Fire & Security, or regulated service environments. Experience supporting mobilisations, transformations, or complex service change. Acts as a visible role model, promoting collaboration, accountability, and continuous improvement.
Senior Key Account Manager in Craigavon employer: The Resourcing Team
As a Senior Key Account Manager at our company, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through mentorship and leadership opportunities, ensuring you can develop your skills while managing high-value client accounts. Our commitment to exceptional service delivery and a supportive work culture makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Senior Key Account Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its key clients. Show us you understand their business and how you can drive growth and improve client relationships. Tailor your examples to highlight your experience in managing complex accounts.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential opportunities and showcase how your skills align with their needs. We love seeing initiative!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can bring value to our team and help us deliver exceptional service to our clients.
We think you need these skills to ace Senior Key Account Manager in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Key Account Manager. Highlight your experience with managing complex accounts and any leadership roles you've held. We want to see how you’ve driven growth and built strong client relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've achieved exceptional service delivery and client retention in the past. We love a good story!
Show Off Your Commercial Acumen:Since this role involves P&L ownership, make sure to showcase your financial management skills. Talk about how you've driven organic growth and managed budgets effectively. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Resourcing Team
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you’ll be managing. Understand their history, challenges, and successes. This will not only show your commitment but also help you discuss how you can add value to their specific needs.
✨Showcase Your Leadership Skills
Be prepared to share examples of how you've successfully led teams in the past. Highlight your mentoring experiences and how you've developed others. This is crucial for a role that involves coaching Service Delivery Managers and building high-performing teams.
✨Demonstrate Commercial Acumen
Brush up on your P&L management skills and be ready to discuss how you've driven organic growth in previous roles. Use specific figures or case studies to illustrate your success in managing costs and delivering value.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and risk management strategies. Think of scenarios where you've identified operational risks early and led successful mitigation plans. This will showcase your proactive approach and strategic thinking.
