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- Tasks: Lead investigations into customer journeys and provide actionable insights for improvement.
- Company: A leading consultancy firm focused on impactful customer experiences.
- Benefits: Hybrid working arrangement, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer onboarding and journey improvements.
- Qualifications: Strong questioning skills and experience with complex customer cases.
- Other info: Join a dynamic team dedicated to enhancing customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading consultancy firm is seeking a Customer Resolution & Journey Consultant to address onboarding and adoption issues in regulated environments. This role involves investigating customer journeys, leading diagnostic conversations, and producing actionable insights to improve processes across teams.
The ideal candidate should have strong questioning skills and experience in handling complex cases. This position offers a hybrid working arrangement focused on impactful customer journey improvements.
Onboarding & Journey Diagnostics Lead in Leeds employer: The Resolute Group
Contact Detail:
The Resolute Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Journey Diagnostics Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the consultancy firm you're eyeing. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for those diagnostic conversations! Brush up on your questioning skills and think about how you can apply them to real-world scenarios. Practising with a friend or mentor can really boost your confidence.
✨Tip Number 3
Showcase your problem-solving prowess! When you get the chance, share examples of how you've tackled complex cases in the past. This will demonstrate your ability to handle the challenges of onboarding and customer journeys.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Onboarding & Journey Diagnostics Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding & Journey Diagnostics Lead role. Highlight your experience with customer journeys and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you've successfully handled complex cases or improved processes. This will help us understand how you approach challenges and find solutions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid jargon unless it’s relevant to the role, and make sure your passion for improving customer journeys shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at The Resolute Group
✨Know the Customer Journey Inside Out
Before your interview, dive deep into understanding customer journeys, especially in regulated environments. Familiarise yourself with common onboarding issues and think about how you would approach resolving them. This will show your potential employer that you're not just knowledgeable but also genuinely interested in improving customer experiences.
✨Prepare for Diagnostic Conversations
Since this role involves leading diagnostic conversations, practice your questioning skills. Think of open-ended questions that can help uncover underlying issues in customer journeys. Role-playing these scenarios with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss complex cases you've handled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight specific examples where your insights led to significant improvements in processes or customer satisfaction. This will demonstrate your ability to make an impact.
✨Embrace the Hybrid Work Model
Since the position offers a hybrid working arrangement, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share any experiences you have with collaboration tools and how you ensure effective communication across teams, as this will resonate well with the consultancy's focus on teamwork.
