Business Analyst

Overview

Business Analyst / Business Change Analyst (Digital Transformation)

Location: Warwick (three to four days per week onsite)

Salary: £50,000 to 60,000

Sector: Utilities | Regulated Environment

Why this role

This role exists to ensure change in the utilities sector is delivered properly.

Not conceptually. Not theoretically. Properly.

As a Business Analyst, you will support the delivery of digital transformation and operational change initiatives within a regulated environment that directly affect how essential services are planned, operated, and improved. Your work will underpin delivery across multiple live programmes, providing the structure, clarity, and discipline required in compliance-led, regulated environments.

This is a delivery-focused role for Business Analysts who value precision, accountability, and seeing transformation work land in the real world.

The role

You will operate across several concurrent initiatives, shaping business and functional requirements, documenting process and operating model change, and supporting delivery teams with dependable, auditable analysis. You will work across digital transformation, systems implementation, and operational change programmes within a governed utilities setting.

Working closely with operational stakeholders, subject matter experts, and delivery partners, you will translate complex business needs into clear, actionable requirements that support programme delivery, service improvement, and customer outcomes.

The environment is regulated, delivery-driven, and deadline-focused. Success depends on your ability to manage competing priorities, maintain quality under pressure, and produce analysis that stands up to regulatory scrutiny.

What you will do

You will plan and execute business analysis activity across a portfolio of initiatives, using structured techniques such as stakeholder workshops, interviews, and business process mapping to understand current-state operations and define future-state (AS-IS / TO-BE) requirements.

Your outputs will include high-quality business requirements documentation (BRDs), functional and non-functional requirements, process models, impact assessments, and supporting change and governance materials that guide delivery, adoption, and user acceptance testing (UAT).

You will work alongside programme and project teams to ensure alignment between business intent and technical implementation, supporting testing, defect triage, business assurance, and formal sign-off. You will also identify process inefficiencies, risks, and dependencies, contributing pragmatic recommendations aligned to operational, regulatory, and compliance constraints.

What we are looking for

You will have proven experience working as a Business Analyst or Business Change Analyst, with a strong track record of supporting multiple initiatives in parallel across digital transformation, systems implementation, or operational change programmes.

Experience within utilities, energy, infrastructure, or other regulated sectors is strongly advantageous, particularly in environments subject to formal regulatory oversight (for example Ofwat or Ofgem-regulated organisations).

You will be confident engaging senior and operational stakeholders, comfortable working within structured governance frameworks, and capable of producing clear, well-structured documentation. Strong requirements management, attention to detail, sound judgement, and a delivery mindset are essential.

This role suits analysts who prefer substance over ceremony and who take pride in disciplined execution.

Additional experience

Experience supporting large-scale transformation programmes, ERP or core systems implementations, customer operations change, or target operating model (TOM) design is beneficial. Familiarity with Agile, Waterfall, or hybrid delivery models is useful, as is experience delivering change in compliance-led or audit-sensitive environments.

Working pattern

The role is based in Warwick, with an expectation of three to four days per week onsite. Remaining time can be worked flexibly or remotely.

PLEASE NOTE

You must be living and eligible to work in the UK to apply for this position

If you are interested in this role, please apply via this link or contact Phil Crew via LinkedIn or call The Resolute Group on 01332 653 911.

If this role isn’t quite right for you, please follow The Resolute Group for all of our latest positions.

All correspondence will be dealt with in the strictest of confidence