The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.
Job Details
- Job role: Student Experience Team Member
- Location: Durham
- Contract: Temporary ongoing
- Hourly rate: £13.58
- Shift pattern: Working 37.5hrs per week (5 out of 7 days)
Duties
- Be a positive brand ambassador, delivering excellent customer service.
- Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
- Build relationships with students, listen to their needs, and direct them to appropriate support.
- Respond promptly to student feedback, resolve issues, or escalte when necessary.
- Follow all company policies, procedures, and ways of working.
- Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
- Maintain a safe environment and follow health, safety, and emergency procedures.
- Help Resident Ambassadors build an engaging student community through events.
- Keep the property clean, tidy, and well maintained.
- Manage post and parcels accurately according to procedures.
- Support sustainability initiatives and contribute to environmental goals.
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Student Experience Team Member in London employer: The Resident
As a leading employer in the finance sector, we offer a dynamic work environment in London that fosters collaboration and innovation. Our hybrid work model promotes flexibility, while our commitment to employee development ensures you have ample opportunities for growth and advancement within your career. Join us to be part of a supportive team that values your contributions and encourages a culture of continuous improvement.
