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For Companies At a Glance
- Tasks: Deliver exceptional guest service and manage front desk operations with a friendly approach.
- Company: The Resident, a vibrant hotel brand in prime city locations.
- Benefits: Competitive salary, bonuses, wellness support, and discounts for you and your friends.
- Why this job: Join a team that values genuine hospitality and offers real career growth.
- Qualifications: Great communication skills, a positive attitude, and a passion for guest service.
- Other info: Enjoy a supportive environment with perks like free stays and milestone rewards.
The predicted salary is between 20000 - 28000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day's work deserves a fair day's pay.
Responsibilities
- Provide excellent guest service throughout the hotel and efficiently process administration of front desk tasks, acting as the first point of contact for arrivals, departures and guest interaction.
- Handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel's policies.
- Demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognizing all our guests and treating them as individuals.
Qualifications
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Benefits
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you!
Receptionist in Liverpool employer: The Resident
Contact Detail:
The Resident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Get to know the company! Research The Resident and understand their values and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play with a friend or family member to nail down how you’d handle guest interactions and requests with that friendly, professional service style they’re after.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Resident team. We can’t wait to hear from you!
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience and skills. Focus on your communication skills and any previous guest service roles you've had, as these are key for us at The Resident.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Resident
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully handled guest interactions or resolved issues. This will demonstrate your ability to connect with guests and provide exceptional service.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific situations where you’ve had to think on your feet or solve problems quickly. The Resident values a can-do attitude, so share stories that highlight your flexibility and adaptability in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the team and the guest experience.
