At a Glance
- Tasks: Lead the Front of House team and create exceptional guest experiences.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing programmes, and discounts for friends and family.
- Other info: Enjoy career growth, training opportunities, and a supportive work environment.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Great communication skills and a friendly, can-do attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
Responsibilities
- Demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
- Lead the Front of House team to efficiently process administration of the front desk tasks.
- Act as the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift as required by the hotel management.
- Support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.
Qualifications
- Great communication skills.
- Friendly and professional service style.
- Problem solver with a can-do attitude.
- Team player with the ability to work independently.
- Motivated, positive and eager to learn.
- Flexible and adaptable with the ability to prioritise.
- Good IT skills.
- Experience in a guest service environment.
Benefits
- Competitive Salary and Annual Salary Reviews.
- Bonus Incentives.
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes an annual bonus of £500.
- Wellbeing Programme supporting mental, physical and financial health.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Free overnight stay for new team members.
- Discounted rates for yourself, friends & family at our hotels.
- Freebies and Discounts with free membership to Perkbox.
- Refer a Friend Bonus of £100.
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels.
- Online Community to share news and celebrate successes.
- Salary Sacrifice Scheme.
- Weekly fruit baskets for the whole team.
Application
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you!
Duty Manager employer: The Resident
The Resident is an exceptional employer that prioritises its team members, offering a competitive salary and comprehensive benefits including a Living Wage, annual bonuses, and a bespoke learning and development programme. With a strong focus on employee wellbeing and a supportive work culture, staff enjoy unique perks such as discounted hotel stays and milestone rewards, making it an ideal place for those looking to grow their careers in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research The Resident and understand their values and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to connect with guests and lead your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your can-do attitude and readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Resident. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing genuine enthusiasm and a friendly tone that reflects the hospitality spirit. Remember, we’re looking for someone who can connect with our guests, so don’t be afraid to show us who you are.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in guest service. Focus on your communication skills and any problem-solving examples that showcase your can-do attitude. We want to see how you can contribute to our team and enhance the guest experience!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and skills that match the job description, so we can quickly see why you’d be a great fit for our Duty Manager role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll find all the details you need about the role there. Plus, it shows us you’re keen to join our team at The Resident!
How to prepare for a job interview at The Resident
✨Know the Company Inside Out
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As a Duty Manager, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your problem-solving skills and how you maintained a positive atmosphere during challenging situations.
✨Demonstrate Team Leadership
Be ready to discuss your experience leading a team. Share specific instances where you motivated your colleagues or improved team performance. Emphasise your communication style and how you ensure everyone is trained and compliant with health and safety standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training programmes, or how they measure guest satisfaction. This shows that you’re not just interested in the role, but also in contributing to the hotel's success.
