At a Glance
- Tasks: Lead the Front of House team and create exceptional guest experiences.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing programmes, and discounts for you and your friends.
- Other info: Enjoy career growth, milestone rewards, and a supportive community.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Great communication skills and a friendly, can-do attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
Responsibilities
- Demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
- Lead the Front of House team to efficiently process administration of the front desk tasks.
- Act as the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift as required by the hotel management.
- Support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.
Qualifications
- Great communication skills.
- Friendly and professional service style.
- Problem solver with a can-do attitude.
- Team player with the ability to work independently.
- Motivated, positive and eager to learn.
- Flexible and adaptable with the ability to prioritise.
- Good IT skills.
- Experience in a guest service environment.
Benefits
- Competitive Salary and Annual Salary Reviews.
- Bonus Incentives.
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes an annual bonus of £500.
- Wellbeing Programme supporting mental, physical and financial health.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Free overnight stay for new team members.
- Discounted rates for yourself, friends & family at our hotels.
- Freebies and Discounts with free membership to Perkbox.
- Refer a Friend Bonus of £100.
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels.
- Online Community to share news and celebrate successes.
- Salary Sacrifice Scheme.
- Weekly fruit baskets for the whole team.
Application
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you!
Duty Manager in City of Westminster employer: The Resident
The Resident is an exceptional employer that prioritises its team members, offering a supportive work culture and a commitment to personal growth. With competitive salaries, annual reviews, and a comprehensive wellbeing programme, employees are encouraged to thrive both personally and professionally. Located in vibrant city centres, our hotels provide a unique opportunity to engage with guests while enjoying a range of benefits including discounts, bonuses, and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in City of Westminster
✨Tip Number 1
Get to know the company! Research The Resident and understand their values and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to be friendly and professional. Role-play common guest scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your can-do attitude and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really keen on joining The Resident team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in guest service. Mention specific skills that match what we’re looking for, like great communication and problem-solving abilities.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep it professional too. Use clear language and avoid slang, but feel free to sprinkle in some warmth to reflect our hospitality vibe!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Resident
✨Know the Company Inside Out
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As a Duty Manager, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your problem-solving skills and how you handled challenging situations with a positive attitude.
✨Demonstrate Team Leadership
Be ready to discuss your experience leading a team. Share specific instances where you motivated your colleagues or improved team performance. Emphasise your ability to train others and ensure compliance with health and safety standards, as this aligns with the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the hotel’s reputation.
