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For Companies At a Glance
- Tasks: Engage with residents, gather feedback, and improve customer experience through creative activities.
- Company: Join a forward-thinking organisation dedicated to enhancing resident engagement.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare benefits, and discounts.
- Why this job: Make a real difference by amplifying the customer voice and shaping services.
- Qualifications: Experience in customer service and resident engagement, with strong communication skills.
- Other info: Dynamic role with opportunities for professional growth and wellbeing initiatives.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for a Customer Insight Officer, specialising in Resident Engagement to join our Customer Insight Team who are responsible for complaints, resident engagement and driving customer satisfaction across the organisation.
Responsibilities
- The role is central to listening to our customers and teams, using customer feedback to make changes across the organisation to improve the customer experience.
- Using your creativity, you will deliver new and existing engagement activities and events; including mystery shopping, focus groups and customer inspectors and use this feedback to shape services across the organisation whilst ensuring the customer voice and experience is at the heart of what we do.
- You will identify trends, themes and key insights from feedback, providing a comprehensive interpretation of the results and use data visualization tools to provide insight and present data in an easily accessible and universally understandable format.
Qualifications
- We’re looking for an individual with experience working in customer facing service delivery in the social housing sector.
- You’ll have experience in resident engagement or proven experience in facilitating group activities along with knowledge of and practical experience using Customer Relationship Management (CRM) systems.
- Strong communication skills are essential and you will have the ability to present information accurately and clearly both verbally and visually.
Benefits
- Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme - Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
£36,575.24 per annum + excellent benefits
Customer Insight Officer - Resident Engagement in Bromsgrove employer: The Resident
Contact Detail:
The Resident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Officer - Resident Engagement in Bromsgrove
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an insider's edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer insight and resident engagement. Use real-life examples from your experience to demonstrate your skills and how you can contribute to improving customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Insight Officer - Resident Engagement in Bromsgrove
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of our Customer Insight Team. Show us that you get what we're about!
Be Clear and Concise: We love a good story, but keep it relevant! Use clear language and avoid jargon. Make sure your experience in resident engagement shines through without unnecessary fluff. We want to see your skills, not wade through paragraphs.
Showcase Your Creativity: Since creativity is key in this role, don’t shy away from showcasing your innovative ideas. Whether it's how you’ve engaged residents in the past or fresh concepts you’d bring to the table, let your imagination flow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at The Resident
✨Know Your Customer Insight
Familiarise yourself with the key responsibilities of a Customer Insight Officer, especially in resident engagement. Understand how customer feedback drives improvements and be ready to discuss specific examples of how you've used insights to enhance customer experiences in your previous roles.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly and confidently. Prepare to present information visually, perhaps by using data visualisation tools you’ve worked with before, to demonstrate your ability to make complex data easily understandable.
✨Engagement Activities Experience
Be ready to talk about your experience with engagement activities like focus groups or mystery shopping. Think of creative ideas you could bring to the table that align with the organisation's goals, showing that you can think outside the box while keeping the customer voice at the forefront.
✨Understand the Social Housing Sector
Brush up on your knowledge of the social housing sector and its challenges. Be prepared to discuss how your background in customer-facing service delivery can contribute to improving resident engagement and satisfaction, demonstrating your commitment to the community.