At a Glance
- Tasks: Deliver exceptional guest experiences and manage front desk operations with a personal touch.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing programmes, and discounts at our hotels.
- Other info: Enjoy a dynamic work environment with opportunities for career development.
- Why this job: Join a supportive team focused on your growth and happiness in hospitality.
- Qualifications: Great communication skills, friendly service style, and a can-do attitude.
The predicted salary is between 25000 - 30000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As a Receptionist at The Resident Soho, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Salary Sacrifice Scheme
- Weekly fruit baskets for the whole team
- Any many more…!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Receptionist in London employer: The Resident Soho
The Resident is an exceptional employer that prioritises the wellbeing and career development of its team members, offering a competitive salary, annual reviews, and a range of benefits including a bespoke learning programme and a comprehensive wellbeing initiative. Located in vibrant urban neighbourhoods, our hotels foster a supportive work culture where genuine hospitality and personal connections with guests are celebrated, making it an ideal place for those passionate about a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Resident. Understand their values and what makes them unique in the hospitality industry. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your can-do attitude and ability to adapt, which are key traits for this role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in guest service. Mention any specific skills or experiences that align with our values of heartfelt hospitality and excellent communication.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key skills and experiences are easy to spot. A well-structured application goes a long way!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we can’t wait to read your application and hopefully welcome you to our team!
How to prepare for a job interview at The Resident Soho
✨Know the Brand
Before your interview, take some time to research The Resident and its values. Understand their commitment to guest satisfaction and heartfelt hospitality. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering common questions out loud, and don’t forget to smile – it goes a long way in conveying friendliness and professionalism!
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific guest situations or complaints. Think of examples from your past experiences where you successfully resolved issues. This will highlight your problem-solving skills and can-do attitude, which are essential for this role.
✨Emphasise Teamwork and Adaptability
The Resident values team players who can also work independently. Be ready to discuss times when you collaborated with others or adapted to changing circumstances. This will show that you can thrive in a dynamic environment while still contributing to the team's success.
