At a Glance
- Tasks: Support the night team, ensuring exceptional guest experiences and smooth front desk operations.
- Company: The Resident Soho, a top-rated city centre hotel brand in London and Liverpool.
- Benefits: Competitive salary, bonuses, online learning, wellbeing support, and discounts at our hotels.
- Other info: Enjoy career development opportunities and a supportive work environment.
- Why this job: Join a friendly team and make a real impact on guest satisfaction in hospitality.
- Qualifications: Great communication skills, problem-solving attitude, and experience in guest service.
The predicted salary is between 30000 - 40000 £ per year.
The Resident Soho is currently recruiting for a Night Duty Manager to join their friendly team! The Resident is an innovative brand of city centre hotels in London and Liverpool, focusing on providing excellent rooms, in exceptional locations with heartfelt hospitality. Our hotels provide guests with a relaxed enclave from which they can easily immerse themselves in the city. We have an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor.
We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business, and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer, meaning that every member of our team earns a real Living Wage, based on the actual cost of living.
As our next Night Duty Manager at The Resident Soho, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. Your role is to support the Night Manager and the night team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management. You will support the Night Manager and the hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.
As our next Night Duty Manager, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Have experience in a guest service environment
Why work for us as a Night Duty Manager? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this, we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Salary Sacrifice
- Weekly fruit baskets for the whole team
- And many more…!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Night Duty Manager in London employer: The Resident - Soho
The Resident Soho is an exceptional employer that prioritises the wellbeing and career development of its team members, offering a competitive salary, annual reviews, and a comprehensive benefits package including a bespoke learning programme and wellbeing support. With a strong focus on heartfelt hospitality and guest satisfaction, our vibrant work culture fosters personal connections and encourages growth, making it an ideal place for those passionate about a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Resident - Soho. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Resident - Soho
Don't be shy about reaching out to The Resident - Soho directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Resident - Soho and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Resident - Soho
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
