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- Tasks: As a Receptionist, you'll create memorable guest experiences and manage front desk operations.
- Company: The Resident is a trendy hotel brand in city centres, known for exceptional hospitality and guest satisfaction.
- Benefits: Enjoy competitive pay, bonuses, online learning, wellbeing support, and discounts at our hotels.
- Why this job: Join a supportive team focused on your growth and happiness in a vibrant hospitality environment.
- Qualifications: Great communication skills, a friendly attitude, problem-solving abilities, and ideally some guest service experience.
- Other info: We celebrate milestones with rewards and offer a fun online community for team members.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction.
We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As a Receptionist at The Resident Liverpool, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel's policies.
As our next Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- Any many more!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Part Time Receptionist employer: The Resident - Liverpool
Contact Detail:
The Resident - Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist
✨Tip Number 1
Familiarise yourself with The Resident's brand values and mission. Understanding their commitment to exceptional guest service and heartfelt hospitality will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your communication skills by engaging with current employees or guests at The Resident, if possible. This will not only give you insights into the company culture but also allow you to gather real-life examples of how to provide excellent service, which you can reference in your discussions.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated problem-solving skills or provided outstanding customer service. The interviewers will likely be looking for evidence of your ability to handle guest requests and enquiries efficiently.
✨Tip Number 4
Be ready to express your enthusiasm for learning and growing within the hospitality industry. Highlight any relevant experiences or training that show your eagerness to develop your skills, as The Resident values motivated team members who are keen to progress.
We think you need these skills to ace Part Time Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest service and communication skills. Emphasise any previous roles where you demonstrated a friendly and professional service style, as this is crucial for the Receptionist position.
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for hospitality and your commitment to providing exceptional guest experiences. Mention specific qualities that align with The Resident's values, such as being a problem solver and a team player.
Showcase Your Skills: In your application, clearly outline your IT skills and any relevant experience in handling guest requests and enquiries. This will demonstrate your ability to efficiently manage front desk tasks and contribute to the hotel's operations.
Express Your Motivation: Convey your eagerness to learn and grow within the hospitality industry. Highlight any personal experiences or motivations that drive your interest in working at The Resident, showing that you are genuinely invested in their mission.
How to prepare for a job interview at The Resident - Liverpool
✨Show Your Hospitality Skills
As a Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Problem-Solving Abilities
The role requires a can-do attitude and the ability to handle guest requests efficiently. Prepare to discuss specific situations where you successfully resolved issues or challenges, showcasing your problem-solving skills and adaptability.
✨Emphasise Teamwork and Independence
Being a team player is essential, but so is the ability to work independently. Be ready to talk about times when you collaborated effectively with colleagues as well as instances where you took initiative on your own.
✨Familiarise Yourself with the Company
Research The Resident and its values before the interview. Understanding their commitment to guest satisfaction and team member wellbeing will allow you to align your answers with their mission, demonstrating your genuine interest in the role.
