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- Tasks: As a Night Receptionist, you'll provide exceptional guest service and manage front desk tasks.
- Company: The Resident is a trendy hotel brand in city centres, known for heartfelt hospitality and guest satisfaction.
- Benefits: Enjoy competitive pay, bonuses, online learning, wellbeing support, and discounts at our hotels.
- Why this job: Join a supportive team focused on your wellbeing and career growth in a vibrant hospitality environment.
- Qualifications: Great communication skills, friendly service style, problem-solving attitude, and ideally some guest service experience.
- Other info: We are an accredited Living Wage Employer, ensuring fair pay for all team members.
The predicted salary is between 20000 - 28000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction.
We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As a Night Receptionist at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction.
You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel's policies. As our next Night Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Night Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- Any many more!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV; we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Contact Detail:
The Resident Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with The Resident's brand values and mission. Understanding their commitment to heartfelt hospitality will help you align your responses during any interviews or conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this will demonstrate your ability to provide the exceptional service they value.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully resolved guest issues or improved a situation, as this will show your can-do attitude and adaptability, which are key traits for a Night Receptionist.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Mention any relevant training or courses you've completed, and express your eagerness to grow within the hospitality industry, aligning with The Resident's focus on career development.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest service environments. Emphasise your communication skills, problem-solving abilities, and any previous roles that required a friendly and professional service style.
Craft a Personal Cover Letter: Write a cover letter that reflects your enthusiasm for the Night Receptionist role. Mention specific qualities that align with The Resident's values, such as your commitment to exceptional guest experiences and your eagerness to learn.
Showcase Your IT Skills: Since good IT skills are essential for this position, include any relevant software or systems you are familiar with in your application. This could be anything from hotel management systems to general office software.
Highlight Flexibility and Teamwork: In your application, provide examples of how you've demonstrated flexibility and adaptability in previous roles. Mention any experiences where you successfully worked as part of a team or independently to solve problems.
How to prepare for a job interview at The Resident Edinburgh
✨Showcase Your Communication Skills
As a Night Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview by engaging in friendly conversation and actively listening to the interviewer.
✨Emphasise Your Problem-Solving Abilities
Highlight your can-do attitude and problem-solving skills. Prepare examples from past experiences where you successfully resolved guest issues or handled challenging situations, as this will show your capability to manage guest requests efficiently.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility and the ability to prioritise tasks. Be ready to discuss how you've adapted to changing circumstances in previous jobs, especially in a guest service environment, to illustrate your readiness for the dynamic nature of hotel work.
✨Express Your Enthusiasm for Hospitality
Convey your genuine interest in pursuing a career in hospitality. Share what excites you about working at The Resident and how you align with their values of heartfelt hospitality and guest satisfaction.
