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- Tasks: Deliver exceptional guest experiences and manage front desk operations.
- Company: The Resident, a leading city centre hotel brand in the UK.
- Benefits: Competitive salary, bonuses, wellbeing support, and discounts on stays.
- Other info: Enjoy flexible hours, career development, and a vibrant work environment.
- Why this job: Join a supportive team and kickstart your hospitality career with real impact.
- Qualifications: Great communication skills and a friendly, professional attitude.
The predicted salary is between 25000 - 30000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As a Night Receptionist at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
As our next Night Receptionist, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Ideally have experience in a guest service environment
Why work for us as a Night Receptionist? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- Any many more…!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Night Receptionist (4 days working/ 3 days off) in Edinburgh employer: The Resident Edinburgh
Contact Detail:
The Resident Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (4 days working/ 3 days off) in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Resident. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to be friendly and professional. Try role-playing common guest scenarios with a friend or family member to boost your confidence and get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've handled unexpected situations in the past. Highlighting your can-do attitude and flexibility will show that you're ready to tackle anything that comes your way at The Resident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Night Receptionist (4 days working/ 3 days off) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing genuine enthusiasm and a friendly tone that reflects the hospitality spirit we cherish at The Resident.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in guest service. We want to see how your skills align with our values of exceptional service and heartfelt hospitality.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Receptionist role at The Resident.
How to prepare for a job interview at The Resident Edinburgh
✨Know the Brand
Before your interview, take some time to research The Resident. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Night Receptionist, communication is key. Prepare examples from your past experiences where you successfully handled guest interactions or resolved issues. Practising clear and friendly responses can help you convey your service style during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you faced challenges in a guest service environment. Be ready to discuss how you approached these situations with a can-do attitude. Highlighting your problem-solving skills will resonate well with the interviewers.
✨Emphasise Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to share examples that illustrate your flexibility and adaptability in different working environments. This will show that you can thrive in their dynamic hotel setting.