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- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: The Resident is a leading brand of city centre hotels known for heartfelt hospitality.
- Benefits: Enjoy competitive salary, bonuses, wellbeing programmes, and discounts at our hotels.
- Why this job: Join a supportive team focused on your growth and happiness in a vibrant hospitality environment.
- Qualifications: Great communication skills, problem-solving attitude, and experience in guest service required.
- Other info: Only UK residents with the right to work should apply.
The predicted salary is between 30000 - 42000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living.
As our next Duty Manager at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. Your role is to lead the Front of House team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management. You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.
As our next Duty Manager you will have:
- Great communication skills
- A friendly & professional service style
- A problem solver with a can-do attitude
- A team player with the ability to work independently
- Motivated, positive and eager to learn
- Flexible and adaptable with the ability to prioritise
- Good IT skills
- Experience in a guest service environment
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Pension Contributions
- Weekly fruit baskets for the whole team
- And many more!
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Duty Manager employer: The Resident Edinburgh
Contact Detail:
The Resident Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with The Resident's brand values and mission. Understanding their commitment to heartfelt hospitality and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully handled guest complaints or improved service delivery. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience at The Resident or similar establishments. Engaging with current or former employees can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss how you would contribute to team training and compliance with Health and Safety standards. Highlighting your leadership qualities and commitment to team development will resonate well with the hiring managers.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest service environments. Emphasise your communication skills, problem-solving abilities, and any leadership roles you've held, as these are crucial for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples of how you've provided personalised service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills and ability to work both independently and as part of a team. The role requires flexibility and adaptability, so provide examples of how you've successfully managed priorities in past positions.
Showcase Your Understanding of the Brand: Demonstrate your knowledge of The Resident's values and mission in your application. Mention their focus on guest satisfaction and team member wellbeing, and explain how you align with these principles.
How to prepare for a job interview at The Resident Edinburgh
✨Showcase Your Communication Skills
As a Duty Manager, excellent communication is key. Be prepared to demonstrate your ability to engage with guests and team members effectively. Share examples of how you've successfully resolved guest issues or improved team communication in previous roles.
✨Emphasise Your Problem-Solving Abilities
Highlight your can-do attitude by discussing specific challenges you've faced in a guest service environment and how you overcame them. This will show that you're proactive and capable of handling the dynamic nature of hotel management.
✨Demonstrate Your Team Player Spirit
The Resident values teamwork, so be ready to discuss how you collaborate with others. Share experiences where you supported your colleagues or contributed to a positive team atmosphere, showcasing your flexibility and adaptability.
✨Express Your Passion for Hospitality
Convey your genuine interest in providing exceptional guest experiences. Talk about what hospitality means to you and how you plan to nurture personal connections with guests, aligning with The Resident's commitment to heartfelt service.
