At a Glance
- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Exciting luxury lodge resort set in Chester Zoo, offering adventure and tranquillity.
- Benefits: Free meals, zoo membership, food discounts, travel perks, and long service rewards.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Join a vibrant team and make every guest's experience special while growing your career.
- Qualifications: Previous hospitality experience preferred; strong communication and multitasking skills required.
The predicted salary is between 12 - 15 £ per hour.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. This role is 8 hours per week. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. As you grow in the role, you’ll become a fount of knowledge on our unique property as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. As you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities:
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications:
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist employer: The Reserve
The Reserve at Chester Zoo is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Receptionist, you'll enjoy unique benefits such as free meals on duty, zoo membership for your family, and exclusive travel discounts, all while being part of a team that values loyalty, integrity, versatility, and excellence. With a commitment to nurturing your career progression, The Reserve provides a supportive environment where you can thrive and make a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Reserve and Chester Zoo. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the lodge, so it’s crucial to showcase your friendliness and warmth. Try role-playing common guest interactions with a friend to boost your confidence and ensure you’re ready to make every guest feel special.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent The Reserve with style.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO values. Don't be afraid to show us how your enthusiasm can energise our front of house operations.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We love seeing how you've gone above and beyond for guests in the past. Tailoring your application to reflect this will help us see why you're a perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant information without rambling on – we want to get to know you quickly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen and ready to join our amazing team at The Reserve!
How to prepare for a job interview at The Reserve
✨Know the Lodge Inside Out
Before your interview, make sure to research The Reserve thoroughly. Familiarise yourself with its amenities, services, and unique offerings. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Receptionist, you'll be the face of the lodge. Practice demonstrating your friendly and warm personality during the interview. Use examples from past experiences where you’ve gone above and beyond for customers to highlight your commitment to exceptional service.
✨Prepare for Common Scenarios
Think about potential situations you might encounter as a Receptionist, such as handling guest complaints or upselling services. Prepare responses that showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’ll be representing the lodge’s values of excellence and integrity.
