At a Glance
- Tasks: Welcome guests with warmth, assist with check-ins, and create memorable experiences.
- Company: Exciting luxury lodge resort set in the beautiful grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, food discounts, travel perks, and long service rewards.
- Other info: Join a supportive team with opportunities for personal growth and adventure.
- Why this job: Be the face of unforgettable guest experiences in a stunning natural setting.
- Qualifications: Passion for hospitality, excellent communication skills, and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.
Responsibilities:- Greet guests with warmth and enthusiasm, creating a memorable first impression
- Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
- Provide expert knowledge on the resort, Chester Zoo, and local area activities
- Coordinate guest requests, special occasions, and bespoke experiences
- Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
- Handle queries, feedback, and issues in a positive and solution-focused manner
- Assist guests with luggage handling and transportation to their rooms
- Provide valet parking service and ensure safe handling of guest vehicles
- Passion for delivering outstanding guest service and unique experiences
- Friendly and professional, with excellent interpersonal skills
- Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
- Ability to multitask, remain calm under pressure, and work flexible hours
- Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years, all drivers must be over the age of 21 to comply with insurance
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Guest Experience Host / Concierge - Seasonal employer: The Reserve
At The Reserve, located within the enchanting grounds of Chester Zoo, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a vibrant work culture that emphasises teamwork and outstanding guest experiences, we offer unique benefits such as free meals on duty, zoo memberships for you and your family, and exclusive travel discounts. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work a fulfilling adventure.
