At a Glance
- Tasks: Join our team to create unforgettable dining experiences in a luxury lodge setting.
- Company: Exciting luxury lodge resort located within Chester Zoo, offering a unique guest experience.
- Benefits: Free meals on duty, zoo membership, food discounts, and exclusive travel rates.
- Other info: Flexible contracts available with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team dedicated to exceptional service and guest satisfaction.
- Qualifications: A love for hospitality and a commitment to providing outstanding service.
The predicted salary is between 20000 - 25000 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
We are looking for a dynamic Food & Beverage Assistant to join our Restaurant. Someone who embodies trust and reliability, taking ownership of tasks with originality and versatility. Their passion for hospitality is reflected in their warm smile, ensuring guest loyalty through integrity and excellence. They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences.
Key Responsibilities:- Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
- Ensure the restaurant is laid and prepared in line with the service standards.
- Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
- Maximise on commercial opportunities within your department by taking every opportunity to upsell.
- Suggest ideas for department and hotel improvement/innovation.
- Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
- Deal with customer queries or concerns in a professional manner.
- Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
- Ensure good working relationships with all colleagues in your department and hotel.
- Present yourself well-groomed and in full uniform as per the company standards.
At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
Benefits:- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Food & Beverage Assistant employer: The Reserve
At TROO Hospitality, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values loyalty, integrity, versatility, and excellence. As a Food & Beverage Assistant at our luxury lodge resort within Chester Zoo, you will enjoy flexible contracts, free meals on duty, and exclusive discounts, all while working in a stunning natural environment that fosters personal and professional growth. Join us to create memorable experiences for our guests and be part of a team that celebrates dedication and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the company! Research The Reserve and TROO Hospitality. Understanding their values and what they stand for will help you connect with them during interviews. Show us that you're not just another candidate, but someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your hospitality skills! Whether it's role-playing with a friend or serving food at a local event, the more experience you have, the better. We want to see your passion for service shine through, so don’t be shy about showcasing your warm smile and dedication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral. Remember, we love to see candidates who are proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team. Don’t forget to follow up after applying; a little persistence can go a long way in landing that interview!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your dedication to providing exceptional service and creating memorable guest experiences.
Tailor Your Application:Make sure to customise your application to reflect the values of TROO Hospitality. Use keywords from the job description, like 'integrity', 'versatility', and 'excellence', to show that you embody these qualities.
Be Professional Yet Approachable:While it's important to maintain a professional tone, don’t forget to let your personality come through. A warm and friendly approach in your writing can help convey your suitability for a role that thrives on guest interaction.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and efficiently, plus you’ll find all the details you need about the role and our company!
How to prepare for a job interview at The Reserve
✨Know Your Menu Inside Out
Before the interview, make sure you have a solid understanding of the food and beverage offerings at The Reserve. Familiarise yourself with the menu items, ingredients, and any unique selling points. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Hospitality Passion
During the interview, let your passion for hospitality shine through. Share personal anecdotes that highlight your dedication to providing exceptional service. Remember, they’re looking for someone who embodies trust and reliability, so be sure to convey your commitment to creating memorable guest experiences.
✨Demonstrate Team Spirit
The Reserve values good working relationships among colleagues, so be prepared to discuss how you work well in a team. Share examples of past experiences where you collaborated effectively with others, and emphasise your ability to adapt and support your teammates in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with customer complaints or upselling products. Think of examples from your previous roles where you successfully navigated similar challenges, and be ready to explain your thought process and actions taken.
