At a Glance
- Tasks: Handle guest reservations and provide excellent service in a luxury lodge environment.
- Company: Exciting luxury lodge resort set in the grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, food discounts, and exclusive travel rates.
- Other info: Flexible hours with opportunities for growth in a vibrant setting.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Strong communication skills and attention to detail; experience preferred but not essential.
The predicted salary is between 31500 - 38500 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact. With this role, you may be required to assist in Food & Beverage, Front Office or other departments during quieter times.
Key Responsibilities- Handle guest reservations via phone, email, and online systems
- Accurately enter, modify, and cancel bookings in the property management system
- Provide information on room types, rates, packages, and hotel services
- Maximise revenue through upselling and promoting special offers
- Respond promptly to guest enquiries and special requests
- Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations
- Maintain accurate records and follow hotel policies and procedures
- Support with billing for corporate and group rooms
- Previous experience in hotel reservations or front office (preferred but not essential)
- Strong communication and customer service skills
- Good attention to detail and organisational skills
- Confident using reservation systems and basic computer applications
- Ability to work well under pressure and manage multiple tasks
- Flexible availability, including weekends
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Reservations Agent - Chester employer: The Reserve
At The Reserve, located within the enchanting grounds of Chester Zoo, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a vibrant work culture that emphasises teamwork and outstanding guest experiences, we offer unique benefits such as free meals on duty, zoo memberships for you and your family, and exclusive travel discounts. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work a fulfilling adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Reserve. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Reserve
Don't be shy about reaching out to The Reserve directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent - Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Reserve and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Reserve
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
