At a Glance
- Tasks: Welcome guests with warmth, assist with check-ins, and create memorable experiences.
- Company: Exciting luxury lodge resort set in the beautiful grounds of Chester Zoo.
- Benefits: Free meals, zoo membership, discounts, and travel perks for you and your family.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be the face of unforgettable guest experiences in a stunning location.
- Qualifications: Passion for service, friendly attitude, and previous hospitality experience preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve smooth, special, and memorable.
Responsibilities:
- Greet guests with warmth and enthusiasm, creating a memorable first impression
- Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
- Provide expert knowledge on the resort, Chester Zoo, and local area activities
- Coordinate guest requests, special occasions, and bespoke experiences
- Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
- Handle queries, feedback, and issues in a positive and solution-focused manner
- Assist guests with luggage handling and transportation to their rooms
- Provide valet parking service and ensure safe handling of guest vehicles
What We’re Looking For:
- Passion for delivering outstanding guest service and unique experiences
- Friendly and professional, with excellent interpersonal skills
- Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
- Ability to multitask, remain calm under pressure, and work flexible hours
- Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years; all drivers must be over the age of 21 to comply with insurance
Troo Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Guest Experience Host / Concierge - Seasonal - Chester employer: The Reserve
At The Reserve, located within the enchanting grounds of Chester Zoo, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a vibrant work culture that emphasises teamwork and outstanding guest experiences, we offer unique benefits such as free meals on duty, zoo memberships for you and your family, and exclusive travel discounts. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making every day at work a fulfilling adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host / Concierge - Seasonal - Chester
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like The Reserve are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Experience Host / Concierge - Seasonal - Chester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at The Reserve.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with The Reserve. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at The Reserve
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
